Summary
Overview
Work History
Education
Skills
Certification
Passions
References
Timeline
Generic

MARYAM SAMA

Toronto,Canada

Summary

Dynamic professional with extensive customer service experience at Tim Hortons, enhancing satisfaction through effective communication and problem-solving. Demonstrated expertise in accurate cash handling and multitasking in fast-paced environments. Recognized for building strong customer relationships and leading teams to exceed sales targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier and Barista

Tim Hortons
Toronto, Canada
01.2024 - 04.2024
  • Delivered high-quality service to customers in a fast-paced setting.
  • Operated the POS system with accuracy for cash and card transactions.
  • Maintained cleanliness and organization at the workstation and service area.
  • Handled multiple orders calmly and efficiently during busy hours.
  • Built rapport with customers through friendly, consistent interactions.

Front Desk Agent

Leman Clothing Fashion and Design
Kabul, Afghanistan
01.2017 - 02.2018
  • Managed customer inquiries and transactions at the front desk.
  • Implemented personalized customer care strategies, resulting in a 20% increase in satisfaction.
  • Maintained appointment scheduling and handled administrative tasks.
  • Supported inventory control and product knowledge initiatives.

News Presenter and Producer

TOLO NEWS, MOBY Group
Kabul, Afghanistan
01.2014 - 11.2017
  • Delivered clear, concise news reports across multiple platforms.
  • Managed time-sensitive tasks in a fast-paced, high-pressure environment.
  • Developed strong public communication and interpersonal skills.

Retail Store Associate

Safi Landmark Mall
Kabul, Afghanistan
01.2016 - 01.2017
  • Greeted and assisted customers, enhancing the overall shopping experience.
  • Maintained merchandise displays, and inventory organization.
  • Handled cash register operations, and processed transactions accurately.
  • Assisted in training new employees in store procedures and customer service.
  • Resolved customer complaints promptly and professionally.
  • Contributed to a team that consistently exceeded monthly sales targets.

Front Desk Receptionist

Negin Salon
Kabul, Afghanistan
01.2013 - 01.2014
  • Greeted clients and coordinated appointments and services.
  • Maintained records and supported day-to-day front-desk operations.

Education

Diploma - Assaulted Women’s and Children’s Counsellor/Advocate

George Brown College
Toronto, ON
04-2025

Skills

  • Customer service
  • Communication skills
  • Point of sale operation
  • Cash handling accuracy
  • Fitting room assistance
  • Backroom support
  • Problem solving
  • Multitasking
  • Time management
  • Initiative and leadership
  • Team collaboration
  • Learning and development
  • Flexibility and adaptability

Certification

  • Project Management, Schulich School of Business, York University
  • Office Administration and Customer Relations, Enhanced Language Training Program, Toronto
  • Certificate in Management, Management Institute, Afghanistan

Passions

  • Customer Care
  • Social Justice
  • Supporting Women & Marginalized Communities
  • Animal Advocacy

References

References available upon request.

Timeline

Cashier and Barista

Tim Hortons
01.2024 - 04.2024

Front Desk Agent

Leman Clothing Fashion and Design
01.2017 - 02.2018

Retail Store Associate

Safi Landmark Mall
01.2016 - 01.2017

News Presenter and Producer

TOLO NEWS, MOBY Group
01.2014 - 11.2017

Front Desk Receptionist

Negin Salon
01.2013 - 01.2014

Diploma - Assaulted Women’s and Children’s Counsellor/Advocate

George Brown College

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