Summary
Overview
Work History
Education
Skills
Timeline
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MARYAM SAFDAR

Surrey,BC

Summary

I have work experience in roles which provide expertise in customer service, the confidence in dealing with people, and being able to effectively handle complex circumstances. I also bring to the table a strong ability to communicate, work well with others, and manage large teams. These capabilities have been honed throughout my past experiences.

Overview

9
9
years of professional experience

Work History

Transport Supervisor

Adesa Auctions
08.2018 - Current
  • Skillfully lead a team of 70+ transport drivers
  • Efficiently manage time, actions of drivers and recommend corrections for better performance
  • Set and achieved key performance indicators (KPI) by increasing number of vehicles transported in a day in relation with revenue generated
  • Maintain operations in compliance with ICBC regulations
  • Fulfill transport requests, locally, long haul & import/export
  • Identify appropriate travel routes in accordance with applicable traffic and transportation laws, regulations, protocols, and guidelines.
  • Communicate with relevant agencies to assure documents/release papers are accurate and complete
  • Coordinated schedules and communicated changes to customers
  • Liaise with service providers to resolve issues and correct delays
  • Work with other departments to resolve service-related problems in a timely manner
  • Manage correspondence by answering e-mails and phone calls

Office Administration & Dispatcher

Aria Towing
06.2017 - 08.2018
  • Used amiable communication in interacting with a wide range of people
  • Frequently exchanged information about office operations, assured driver's floats are accurate
  • Dispatched towing calls to drivers in the most efficient and timely manner by matching proper equipment, personnel, and location
  • Established and enforced office procedures, effectively set pricing for services (tow, unlock, jump)
  • Handled billing cycles, processed payments and invoiced customers/account holders
  • Efficiently problem solved conflicting schedules and planned ahead

Front Desk Agent

Blue Mountain Resort
05.2016 - 09.2016
  • Improved customer service ratings through delivering a great experience
  • Accommodated guests' requests to the best of my ability based on availability
  • Verified personal and payment information on guest accounts was accurate and complete
  • Answered telephonic and in-person queries related to resort services, attractions, and resolved any issues
  • Delivered messages, mail and packages left for guests and resort facilities in a disciplined manner
  • Posted all transactions to make sure portfolios were kept up to date
  • Handled payments through cash, credit, and debit card
  • Solicited feedback through questionnaires to evaluate level of guest satisfaction

Team Lead

Comfort Inn
05.2015 - 09.2015
  • Trained and supervised new staff members
  • Performed coaching and mentoring activities
  • Provided accurate and timely reports
  • Assessed as prescribed by program guidelines
  • Dealt with advanced reservations, inputted bookings and fulfilled particular requirements

Education

Occupational First Aid Level 2 Certificate -

St. John Ambulance
Vancouver, BC
06.2023

Supervisory Skills Certificate -

British Columbia Institute of Technology
Vancouver, BC
07.2020

Hospitality Management Diploma -

Georgian College
Barrie, ON
09.2016

Skills

  • Team Leadership
  • Decision Making
  • Adaptability
  • Health and Safety Compliance
  • Proficient in Microsoft Office applications
  • Bilingual, adept in English, Punjabi, and Urdu
  • Time Management
  • Coordinating Schedules
  • Documentation and Reporting
  • Logistics Optimization
  • Performance Monitoring
  • Conflict Resolution
  • Establish exceptional customer service
  • Outstanding communication skills
  • Able to plan and carry out tasks from start to finish
  • Excellent personal presentation and interpersonal skills
  • Reliable team player, adapt well to working in a team and independently
  • Able to assess situations, identify problems and provide possible solutions
  • Team Management, supportive and open towards opinions and contributions of others
  • Excellent personal presentation and interpersonal skills
  • Adapt well to working in a team and independently, reliable team player
  • Able to multi-task, stay organized and maintain incoming paperwork, phone calls, e-mails
  • Strong attention to detail, enter complete specifics and updated information for acquired tasks

Timeline

Transport Supervisor

Adesa Auctions
08.2018 - Current

Office Administration & Dispatcher

Aria Towing
06.2017 - 08.2018

Front Desk Agent

Blue Mountain Resort
05.2016 - 09.2016

Team Lead

Comfort Inn
05.2015 - 09.2015

Occupational First Aid Level 2 Certificate -

St. John Ambulance

Supervisory Skills Certificate -

British Columbia Institute of Technology

Hospitality Management Diploma -

Georgian College

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