Maryam Sadegh

Won TD quarterly Champion winner 2022, more than15 years of customer service and 10 years of sales experience. Flexible hard worker ready to learn and contribute to team success. Adept at working effectively unsupervised and mastering new skills, able to work under pressure and adapt to new situations. Outstanding problem solving and administrative skills. Highly motivated with desire to take on new challenges. Perfectly bilingual (English and French).

• Associate Compliance Analyst, 01/2023, Present, Royal Bank of Canada, Montreal, QC, Margin calculations and tolerance letters’ preparation for the clients., Develop working relationships with stakeholders (CAG Risk, GRM, BSC) to optimize overall processing time., Input of CFS clients’ Annual Financial Statements data into FSS to be used for further financial analysis.
• Personal Banker Associate, 01/2018, 12/2023, TD Canada Trust, Montreal, QC, Providing help and advice and educating customers about banking products., Preparing credit applications by collecting proof of income and analyzing credit bureau data of each customer., Evaluating credit risk in customers' profile for credit applications., Identifying and analyzing frauds and problems in customers' files., Performing credit applications and solving problems regarding credit files., Verification and confirmation of compliance policies in daily works., Personal and business account opening and maintenance.
• Customer Service Representative, 01/2014, 12/2018, TD Canada Trust, Montreal, QC, Delivering a legendary customer experience by providing advice and educating customers., Assisting customers by completing financial transactions such as deposits, bill payments in an accurate and efficient manner., Identifying sales and referral opportunities., Identifying customers’ banking needs by listening and engaging in conversation with them., Preventing and resolving customer's problems.
• Administrative Assistant Intern, 06/2009, 12/2011, Synergy Energy Inc., Mississauga, ON, Answered customers’ questions and solved their problems on the telephone and in person., Cooperated with co-workers in Sales and Production departments., Worked with financial software and followed up on customers’ orders and payments., Executed follow-ups on files with customers and suppliers., Obtained information and learned new software (Quick Pro accounting software).
• Sales Representative, 09/2006, 08/2008, Vidéotron, Montreal, QC, Provided excellent customer service, advice and assistance to clientele for all services, including mobility, cable, and internet., Consistently maintained above average sales, successfully sold services at an 80% rate., Obtained up-to-date information about new services and accessories., Organized information and kept track of customers who were waiting for cell phone reparations to ensure that they received updates quickly.

• Bachelor of Administration (B.Admin), 2019, John Molson School of Business, Concordia University, Montreal, QC
• Underwriting Credit University courses completion, 2022
• Investment Funds in Canada (IFIC), 2016, Canadian Securities Institute
• Certificate in Management Fundamentals, 2010, Concordia University, School of Continuing Education, Montreal, QC
• Certificate in Import/Export Practices, 2010, Concordia University, School of Continuing Education, Montreal, QC