Maryam Rafo
Toronto,ON
Summary
Self-motivated Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Waitress
Royal Mezgouf
01.2023 - 06.2024
- Took and processed customer orders efficiently and accurately
- Provided table service by bringing food to customers
- Maintained cleanliness of work area by completing tasks such as table cleaning, floor sweeping, and mopping
- Managed cash transactions efficiently
- Managed event setup for the hall.
Waitress
L'Azzurra Ballroom
09.2019 - 01.2023
- Serve food and beverages to clients during events
- Clean tables and clear dishes upon completion of clients' meals; promptly return dishes to kitchen for cleaning.
- Cleaned kitchen post-events by wiping counters, washing dishes, and organizing food and supplies.
- Maintained inventory and restocked bar and kitchen supplies, such as glasses, utensils, and tools
- Maintain and wear a clean uniform and appearance while working.
Cashier
McDonald's
02.2022 - 12.2022
- Took customer orders and processed payments
- Achieved promotion to crew trainer
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Restocked supplies such as napkins and condiments throughout shifts as needed.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Trained new employees on proper operation of kitchen equipment and food handling techniques.
- Greeted customers in a friendly manner and answered questions about menu items.
Cashier
Bestco Food Mart
12.2021 - 12.2022
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
- Performed opening and closing duties such as counting money in registers and locking up after closing time.
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Dairy Queen
06.2020 - 12.2021
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Followed strict health and safety guidelines when handling food products.
- Assisted with packaging of finished products for sale.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Skills
- Fluent in English, Arabic and Assyrian
- Customer Satisfaction
- Handling Complaints
- Sales Techniques
- Cash Handling
- Complaint resolution
- Attention to Detail
- Active Learning
- Collaboration
- Positive and professional
- Team Leadership
- Dress Code Enforcement
- Workplace Safety
Timeline
Waitress
Royal Mezgouf
01.2023 - 06.2024
Cashier
McDonald's
02.2022 - 12.2022
Cashier
Bestco Food Mart
12.2021 - 12.2022
Cashier
Dairy Queen
06.2020 - 12.2021
Waitress
L'Azzurra Ballroom
09.2019 - 01.2023
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