Maryam Orozgani
North York,ON
Summary
Detail-oriented administrative professional skilled in customer service and time management. Experience in coordinating processes and fostering teamwork, driving significant improvements in client interactions and overall satisfaction.
Overview
11
11
years of professional experience
Work History
Intake Worker/ Admin Assistant
Polycultural Immigrant and Community Services
Scarborough, ON
06.2024 - Current
- Conducted client intake assessments to identify needs and services required.
- Maintained accurate client records in the organization's database system.
- Provided guidance on immigration processes and available community programs.
- Scheduled appointments for clients seeking assistance or services.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Organized office supplies and managed inventory for daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Family Service Toronto (FST)
Toronto, Ontario
01.2023 - 11.2023
- Provided administrative support and exceptional client service by addressing client needs, and preparing boardrooms and marketing materials, boosting satisfaction scores.
- Demonstrated strong organizational skills through accurate meeting minutes and well-organized documentation, leading to efficient record-keeping.
- Managed scheduling and appointments for 20+ coordinators using advanced software, enhancing time management and productivity by 25%.
- Handled financial transactions, including collecting and submitting fees, and issuing receipts, ensuring accurate financial services.
- Developed process documents for each program to facilitate new hires and streamline onboarding, resulting in a remarkable 60% reduction in time spent.
- Drove a remarkable 40% increase in client satisfaction scores while nurturing relationships with over 100 clients through attentive communication and diligent follow-up.
Assistant Program Coordinator
Afghan Women’s Organization Refugee & Immigrant Services
Toronto, Ontario
08.2022 - 09.2023
- Coordinated workshops for refugee women to enhance skills and confidence.
- Successfully conducted surveys and interviews, analyzed results, and authored semi-annual and final project reports, enhancing project monitoring and evaluation.
- Implemented the Peer Support model, empowering individuals and achieving a 30% improvement in peer connections.
- Facilitated communication between staff and participants to ensure program effectiveness.
- Generated monthly summaries outlining key activities completed within each project.
Project Manager
Afghanistan Civil Society Forum Organization
Kabul, Afghanistan
11.2020 - 11.2021
Project Officer
Afghanistan Civil Society Forum Organization
Kabul, Afghanistan
11.2019 - 10.2020
Reporting Officer
Afghanistan Civil Society Forum Organization
Kabul, Afghanistan
11.2018 - 10.2019
Communication Assistant
Chemonics International
Kabul, Afghanistan
01.2015 - 01.2017
Education
Bachelor of Arts - Journalism And Mass Communication
Kabul University
Kabul, Afghanistan12-2014
Skills
- Microsoft office suite expert
- Advanced understanding of CRM database, DSCIS, HARTs, OCMS, secure email, Google Workspace, MS Teams, and Zoom
- Project management
- Effective communication
- Organizational skills
- Report writing
- Time management
- Teamwork and collaboration
- Customer service
- Cross-functional team management
- Multi-line phone proficiency
- Minute taking
- Multitasking and prioritization
- Attention to detail
- Work under pressure
Timeline
Intake Worker/ Admin Assistant
Polycultural Immigrant and Community Services
06.2024 - Current
Administrative Assistant
Family Service Toronto (FST)
01.2023 - 11.2023
Assistant Program Coordinator
Afghan Women’s Organization Refugee & Immigrant Services
08.2022 - 09.2023
Project Manager
Afghanistan Civil Society Forum Organization
11.2020 - 11.2021
Project Officer
Afghanistan Civil Society Forum Organization
11.2019 - 10.2020
Reporting Officer
Afghanistan Civil Society Forum Organization
11.2018 - 10.2019
Communication Assistant
Chemonics International
01.2015 - 01.2017
Bachelor of Arts - Journalism And Mass Communication
Kabul University