MARYAM OGUNFOWORA
Halifax,NS
Summary
Professional in customer success with 5+ years of experience in the customer relationship sector driving client satisfaction and retention. Skilled in relationship-building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Konga Online Shopping - Lagos Nigeria
12.2021 - 12.2024
- Assisted in developing customer engagement plans and strategies to increase customer retention rate to 50% and increase revenue significantly.
- Managing and maintaining accurate content for existing products and pushing new product updates including product copy and images to Konga.com regularly
- Exceeded weekly and monthly sales targets by utilizing effective sales techniques, including product demonstrations and suggestive selling.
- Ensuring that products have all required attributes to enhance sale
- Actively participated in regular online trainings sessions, workshops to educate merchants on the processes required to make successful sales and industry trends.
- Engage merchants via mail regarding payments, listing of products, payment channels, approval and rejection of products, linking of accounts, and upload of necessary documents for registration.
Telesales Representative
PPG Call Expert - Remote
04.2024 - 10.2024
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
- Answered calls, took messages, and transferred calls to correct individuals. Leading to a 20% increment in sales revenue.
Customer Service Representative
United Bank of Africa
10.2020 - 04.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Work closely with team leads and supervisors to ensure all time customer satisfaction
- Contributed to 20% sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Diploma - CCA
Oxford International College, Halifax
Halifax, NS10-2025
Bachelor of Science - Mass Communication
Yaba College of Technology, Lagos Nigeria
Lagos, Nigeria12-2018
Skills
- Customer Advocacy
- MS Office
- Problem-solving abilities
- Written communication
- Customer account management
- Customer retention
- Training and development
- Customer onboarding
- Excellent communication
Certification
- Speak Like a Pro: Public Speaking for Professionals, Udemy, 05/01/21
- Write better Emails: Tactics for Smarter Team Communication, Udemy, 01/01/22
- CPR & First-Aid Certification Class (AED)
- Food Safety (Food Handler) Certification – SafeCheck® Advanced
- SafeCheck® WHMIS 2015 with GHS
Languages
English
Professional Working
Timeline
Telesales Representative
PPG Call Expert - Remote
04.2024 - 10.2024
Customer Success Manager
Konga Online Shopping - Lagos Nigeria
12.2021 - 12.2024
Customer Service Representative
United Bank of Africa
10.2020 - 04.2021
- Speak Like a Pro: Public Speaking for Professionals, Udemy, 05/01/21
- Write better Emails: Tactics for Smarter Team Communication, Udemy, 01/01/22
- CPR & First-Aid Certification Class (AED)
- Food Safety (Food Handler) Certification – SafeCheck® Advanced
- SafeCheck® WHMIS 2015 with GHS
Diploma - CCA
Oxford International College, Halifax
Bachelor of Science - Mass Communication
Yaba College of Technology, Lagos Nigeria
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