Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryam Nikooharf Khayer

Vancouver,BC

Summary

Highly skilled and dedicated professional with extensive experience in reception and supervisory roles within the market sector. Demonstrates exceptional customer service capabilities, efficient front desk management, and effective team leadership. Proficient in handling high call volumes, scheduling appointments, and maintaining accurate records. Strong communicator with excellent problem-solving abilities, ensuring adherence to company standards and regulatory requirements. Committed to enhancing operational efficiency and fostering positive client relationships in a dynamic and fast-paced environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Vanak Market And Deli
09.2022 - 03.2024
  • Supervised cash register operations, ensuring accurate handling of cash, checks, and credit card transactions while maintaining a high level of accountability and precision.
  • Managed cash flow and balancing of registers, conducting regular audits and ensuring cash drawer accuracy at the beginning and end of shifts to prevent discrepancies.
  • Trained and mentored new cashiers, enhancing team performance through positive coaching and clear guidance on best practices for transactions, customer service, and cash management.
  • Resolved customer issues regarding transactions, returns, and refunds with professionalism, ensuring a smooth and satisfactory experience for all patrons.
  • Collaborated with the management team to develop strategies for improving operational efficiency, increasing sales, and optimizing market performance.
  • Maintained flexible scheduling to meet business needs, ensuring adequate staffing during peak hours and ensuring seamless operations during periods of fluctuating demand.
  • Oversaw inventory and supply management for cash handling materials (e.g., registers, change, safe), ensuring that resources were properly stocked and operational at all times.

Sales Associate

Kimiyagaran Company
02.2021 - 08.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Receptionist

Ava Clinic
01.2020 - 02.2021
  • Warmly welcomed visitors and customers, offering professional and knowledgeable assistance.
  • Operated a multi-line phone system with proficiency, ensuring prompt and accurate call management
  • Executed administrative tasks meticulously, including filing, data entry, and document preparation
  • Successfully managed multiple tasks, consistently meeting time-sensitive deadlines
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
  • Managed the appointment booking process for a busy clinic, ensuring accurate scheduling and efficient patient flow.

Education

High School Diploma -

Mohajer Iravani
Tehran,Iran
06.2021

Skills

  • Customer Service Excellence
  • Effective Communication and Interpersonal Skills
  • Leadership and Team Collaboration
  • Problem-Solving and Adaptability
  • Attention to Detail and Compliance
  • Task Management and Operational Efficiency
  • Customer/Client relations
  • Scheduling appointments

Languages

Farsi
Native or Bilingual

Timeline

Supervisor

Vanak Market And Deli
09.2022 - 03.2024

Sales Associate

Kimiyagaran Company
02.2021 - 08.2022

Receptionist

Ava Clinic
01.2020 - 02.2021

High School Diploma -

Mohajer Iravani

Similar Profiles

CREATE PROFILE
Maryam Nikooharf Khayer