Maryam Mirzaee

Retail Grocery Seller

Shahrvand Store

09.2008 - 05.2023

Responded to customers' complaints regarding service and product quality to solve issues.
Built relationships with customers and community to promote long term business growth.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Developed strong communication and organizational skills through working on group projects.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with a strong sense of personal responsibility.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Participated in ongoing professional development opportunities within the retail industry for continuous improvement as a Shop Seller.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Utilized strong communication skills to convey complex product details clearly, aiding customers'' understanding and purchasing decisions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Identified issues, analyzed information and provided solutions to problems.
Completed daily tasks accurately and on-time to support shop needs.
Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
Remained calm and composed in tense situations involving angry or upset customers.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Greeted customers entering store and offered assistance with requirements.