Maryam Malam
Pickering,ON
Summary
Dynamic Talent Coordinator with extensive experience in recruiting high-caliber candidates and managing successful client programs. Proficient in event planning, team leadership, and customer service, with a strong record of exceeding hiring targets and promoting a positive team environment.
Overview
3
3
years of professional experience
Work History
Talent Coordinator & Program Manager
Proof Experiences
09.2023 - 10.2024
- Effectively work in a hybrid environment
- Successfully recruited and onboarded top-tier candidates for various roles, exceeding hiring goals by 20%
- Managed and coordinated all aspects of brand ambassador programs, including training, scheduling, payroll, and performance evaluations
- Developed and implemented effective recruitment strategies, including leveraging social media and job boards
- Streamlined the onboarding process, resulting in a 25% reduction in time-to-hire
- Collaborated with cross-functional teams to ensure seamless program execution and achieve business objectives
Team Lead / Brand Ambassador
Various Marketing Agencies
06.2021 - 08.2024
- Represented various brands at events, trade shows, and promotional campaigns
- Engaged with target audience to create brand awareness and generate leads
- Led a team of brand ambassadors, providing guidance and support to ensure successful campaigns
- Trained new team members on brand values, product knowledge, and promotional techniques
- Monitored team performance and provided constructive feedback to enhance individual and group effectiveness
- Fostered a positive team culture, promoting collaboration, motivation, and achievement of goals
- Acted as a liaison between the team and management, communicating project objectives and expectations
- Implemented process improvements to streamline operations and maximize efficiency
- Collaborated with clients to understand their specific marketing goals and tailor strategies accordingly
Educator
Lululemon
10.2022 - 01.2024
- Interact with guests to ensure a great guest experience in a manner that values guests time
- Assess guests’ needs to provide customized, effective purchase and return solutions and support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
Business Development Coordinator
BMW
01.2022 - 10.2022
- Answering incoming telephone calls via switchboard
- Directing all customer inquiries accordingly
- Handling customer inquiries by phone and email
- Identify and escalate priority issues
- Service follow up calls
- Scheduling service appointments for clients’ vehicles in a courteous and efficient manner
- All other general reception duties
Education
Bachelor of Arts - Criminology and Justice
Ontario Tech University
Oshawa, ON01.2023
Secondary School Diploma -
Pine Ridge Secondary School
Pickering, ON01.2019
Skills
- Quick learner
- Talent Acquisition
- Recruitment Marketing
- Ability to thrive in fast-paced settings
- Strong problem-solving skills
- Analytical skills
- Excellent customer service skills
- Communication skills
- Proficient in Microsoft Office Suite
- Human Resources Management
- Onboarding Processes
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Timeline
Talent Coordinator & Program Manager
Proof Experiences
09.2023 - 10.2024
Educator
Lululemon
10.2022 - 01.2024
Business Development Coordinator
BMW
01.2022 - 10.2022
Team Lead / Brand Ambassador
Various Marketing Agencies
06.2021 - 08.2024
Secondary School Diploma -
Pine Ridge Secondary School
Bachelor of Arts - Criminology and Justice
Ontario Tech University
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