MARYAM LAWAL
Toronto,ON
Summary
Strategic project and program leader with 7 years of experience in delivering large-scale initiatives in banking and financial services. Expertise in leading enterprise transformations, establishing governance frameworks, and managing executive stakeholders. Skilled in navigating PMOs, regulatory environments, and executing change management within complex contexts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Project Manager – Digital Transformation
WoodGreen Community Services
07.2025 - Current
- Delivered end-to-end modernization of a Tax Portal, improving organizational tax-filing efficiency by 72% while managing data integrity, release risk, and post-deployment stabilization.
- Directed version-to-version upgrade of Dynamics 365 (Customer Engagement), overseeing scope control, data migration risk, release planning, and cross-functional dependency management.
- Collaborated with senior leaders to define project investment cases, multi-year cost assumptions, resource strategies, and sustainability models, influencing enterprise funding decisions.
- Created executive-level status reports that highlighted delivery progress, risks, mitigations, and strategic trade-offs, enhancing stakeholder visibility and decision-making.
- Developed project governance frameworks, including risk registers, executive reporting cadence, escalation paths, and delivery controls, ensuring alignment with organizational standards.
Project Coordinator
Infini Health
03.2025 - 07.2025
- Coordinated executive priorities, governance documentation, and decision tracking to align operational delivery with leadership intent.
- Oversaw project controls, including schedules, risks, and progress reporting across multiple concurrent initiatives to ensure project success.
- Facilitated coordination among clinical, administrative, and external stakeholders for strategic and operational healthcare initiatives.
Assistant Project Manager - Core Banking Systems
Guaranty Trust Holding Company Plc
07.2023 - 03.2025
- Key PMO leader on a $30M enterprise core banking transformation impacting thousands of users across 300+ branches.
- Managed enterprise-wide delivery controls, ensuring alignment of schedules, issue logs, risk registers, and dependency tracking with project objectives.
- Prepared and delivered weekly reports to steering committee and C-suite, providing insights on delivery status, risk exposure, and readiness metrics to inform strategic decisions.
- Coordinated enterprise user acceptance testing for 200+ staff and end-user enablement for over 7,000 employees, achieving 94% training pass rates.
- Supported organizational change strategy and resource planning, facilitating operational readiness for controlled migration and minimizing service disruption.
Project Lead - ERP Optimization
Guaranty Trust Holding Company Plc
08.2021 - 07.2023
- Led enterprise CRM transformation initiatives across digital, physical, and contact-centre channels, reducing customer request resolution time by 96%.
- Directed integration of Dynamics 365 CRM with third-party platforms, ensuring effective vendor performance management and mitigating delivery risk for $1.7M program.
- Designed governance models and KPI dashboards to enhance leadership visibility into operational risk and improve service outcomes.
- Developed and executed change management and communication strategies for 1,000+ users to facilitate smooth enterprise transitions.
Business Analyst - Special Projects
Guaranty Trust Bank Plc
01.2020 - 08.2021
- Facilitated enterprise restructuring of commercial bank into regulated financial holding company, aligning operational frameworks with regulatory requirements.
- Coordinated regulatory, technology, and financial workstreams to secure approvals, establish governance, and develop enterprise operating models.
- Led development of enterprise policies, SLAs, and operating procedures across technology, audit, data, and security functions.
- Assisted in executive communications and change rollout that reached over 6,000 employees, ensuring clarity and engagement throughout transition.
Analyst - ERP Optimization
Guaranty Trust Bank Plc
06.2018 - 01.2020
- Configured, reported, enabled users, and established operational controls for enterprise CRM platforms, enhancing user experience and system efficiency.
- Gathered and articulated business and technical requirements for system integrations and enterprise process improvements, facilitating streamlined operations and improved collaboration.
Education
Master of Science - International Financial Management
University of Surrey
United KingdomBachelor of Science - Economics
Swansea University
United KingdomSkills
- Enterprise & Strategic Program Delivery
- Project management
- Change management
- Executive & Board-Level Reporting
- Governance, Controls & Risk Management
- Business Impact & Dependency Management
- Organizational Change & Stakeholder Influence
- Resource, Budget & Portfolio Coordination
- Waterfall, Agile & Hybrid Delivery Models
- Data migration
- Risk assessment
- Strategic planning
- Confluence-equivalent platforms
Affiliations
Project Management Institute (PMI), Member
Certification
Project Management Professional (PMP), In Progress
Timeline
Technical Project Manager – Digital Transformation
WoodGreen Community Services
07.2025 - Current
Project Coordinator
Infini Health
03.2025 - 07.2025
Assistant Project Manager - Core Banking Systems
Guaranty Trust Holding Company Plc
07.2023 - 03.2025
Project Lead - ERP Optimization
Guaranty Trust Holding Company Plc
08.2021 - 07.2023
Business Analyst - Special Projects
Guaranty Trust Bank Plc
01.2020 - 08.2021
Analyst - ERP Optimization
Guaranty Trust Bank Plc
06.2018 - 01.2020
Master of Science - International Financial Management
University of Surrey
Bachelor of Science - Economics
Swansea University