MARYAM KESHAVARZ
Markham,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Store Manager
Laline
03.2023 - 03.2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Marketing Graphic Designer/Customer Service/ Assistant Manager
ogrix
01.2021 - 02.2023
- Quality controlled marketing collateral, managing creative process and optimizing designs for maximum impact
- Coordinated schedules, resources and deliverables for simultaneous Graphic marketing campaigns
- Drafted and distributed press releases, articles and social media posts
- Observed industry patterns and trends to inform hiring and training decisions
- Managed daily operations, incoming requests and long-term planning through continual team and client communication
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Managed daily workloads by organizing schedules and delegating tasks
- Addressed business risks through assessments and mitigation strategies
- Maximized employee performance with hands-on training and close mentoring
- Simplified project management processes using task management tools
- Met customer demands by tracking market changes and revising strategies accordingly
- Coordinated employee schedules to provide adequate staff coverage.
Beauty Advisor
Loccitane
11.2020 - 10.2022
- Pursued client interactions and sales, immediately engaging with interested customers
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice
- Drove customer engagement and revenue development with well-planned and executed store events
- Demonstrated products and advised customers on ideal application techniques
- Upheld sampling policies and procedures to promote products and control costs
- Confirmed prices and processed payments to complete sales
- The ability to stay calm and collected while dealing with frustrating situations is an important quality for any customer service expert to have.
Cashier / Salesperson
Browns Shoes
08.2020 - 10.2020
- Maintained excellent attendance record, consistently arriving to work on time
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier / Server
McDonald
04.2019 - 08.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving customer complaints issues
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Design - Fashion -
Ryerson University
Toronto, ONSkills
- Energetic
- Punctual
- Trustworthy
- Hardworking
- Attention to details
- Communication
- Speaking English and Persian
- Project management
- Customer service and satisfaction
- Schedule management
- Customer Service
- Excellent Attention To Detail
- POS Systems
Middle Initial
M K
References
References and certifications available upon request
Timeline
Store Manager
Laline
03.2023 - 03.2024
Marketing Graphic Designer/Customer Service/ Assistant Manager
ogrix
01.2021 - 02.2023
Beauty Advisor
Loccitane
11.2020 - 10.2022
Cashier / Salesperson
Browns Shoes
08.2020 - 10.2020
Cashier / Server
McDonald
04.2019 - 08.2020
Bachelor of Design - Fashion -
Ryerson University
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