Maryam Kamali

● Responding to customer queries via chat, email, and video call while maintaining
an average happiness score of 95.8%

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

• Implemented and managed departmental budgets, payroll, forecasting and
  optimizing for maximum revenue generation
  ● Hired, trained, coached team members; resulting in trainees
  being recognized as outstanding employees while boosting team morale
  ● Responsible for monitoring on hotel service KPIs -
  TripAdvisor and monthly corporate Shoppers Reports ranking. Outcomes
  include being listed on TripAdvisor as the top 5 hotels in Toronto since
  the year of opening
  ● Provided excellent service to all guest from their first touchpoint with the Hotel
  

• Countable for Client's accounts payable and reconciliations related to events and Catering daily.
  Commended for consistently exceeding Client's expectations and providing Exemplary service.
  
• Keeping a daily inventory of our office supplies, storage room, Food, and Beverages.
  
• Complete meeting rooms and social bookings, share availability and logistics as Requested- Fully
  trained on EMS system Clients in-house catering coordinator; organizing upwards of 60 catering orders
  Per day for small events to large 200+ person events, liaison between client and Vendors, responsible for
  relationship building and maintenance with new and Existing vendors, managing multiple dietary
  restrictions, and other special Requests to ensure that catering service exceeds expectations Responsible
  for the managing of Clients 3 floor office event space; this includes But not limited to, greeting of
  high-level Executives and VIP guests, arrange Security passes, name tags, seating arrangements, manage
  the event set-up From seating to other props, coordinated with external staff (chefs, servers, Bartenders),
  acquire applicable event permits, all while providing exceptional Customer service.
  
• Events included; Innovation Hub launches, hosting of Ontario Government Premier/Ministers, business
  
  
• meetings for clients Executive duties; such as but not limited to, provide tours of client's space to
  High-level clients and new staff, liaison between clients_ Executives and Compass Head Office,
  reception duties, greeting of clients, meeting room set-up and Coordination, facilities coordination, and
  main point of contact for client's CEO and CMC (Canadian Management Committee) event planning
  needs across