Maryam Jorjorzadeh
Vancouver,BC
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Volunteer Work
04.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
Customer Service Cashier
Safeway
03.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Managing Director
Trading Company
11.2017 - 09.2021
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Dental Receptionist
Smile Dental Clinic
01.2013 - 08.2017
- Greeted patient, determined purpose of visit and directed to appropriate staff.
- Effectively managed all front desk tasks and procedures to ensure proper office workflow
- Completed new patient registrations in software to create accurate and comprehensive records.
- Discussed treatment plans with patients and scheduled appointments accordingly
- Processed medical insurance claims and payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
Certificate - Dental Office Receptionist
BCIT Collage
Vancouver, BC04.2023
Certificate - Advanced Dental Insurance Billing
BCITcollage
Vancouver, BC04.2023
Certificate - Dental Office Computer System
BCIT Collage
Vancouver, BC04.2023
Master of Science - Business Administration
Islam Azad Univercity
Tehran, IR09.2013
Skills
- Insurance Billing
- Electronic Dental Record (EDR)
- Mail Sorting and Distribution
- Dental Staff Support
- Knowledge of dental terminology
- problem solving
- Appointment scheduling
- Patient flew management
- Taking client histories
Timeline
Dental Receptionist
Volunteer Work
04.2023 - Current
Customer Service Cashier
Safeway
03.2022 - Current
Managing Director
Trading Company
11.2017 - 09.2021
Dental Receptionist
Smile Dental Clinic
01.2013 - 08.2017
Certificate - Dental Office Receptionist
BCIT Collage
Certificate - Advanced Dental Insurance Billing
BCITcollage
Certificate - Dental Office Computer System
BCIT Collage
Master of Science - Business Administration
Islam Azad Univercity
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