Maryam Jorjorzadeh

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Managed patient billing processes for timely, accurate payments.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.

• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Increased office efficiency by implementing a new electronic records management system for seamless data access.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

● Greeted patient, determined purpose of visit and directed to appropriate staff.

● Effectively managed all front desk tasks and procedures to ensure proper office workflow

● Completed new patient registrations in software to create accurate and comprehensive records.

● Discussed treatment plans with patients and scheduled appointments accordingly

● Processed medical insurance claims and payments.

● Communicated with insurance companies to dispute unpaid claims and

verify patient coverages.