Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maryam Jibrael

Toronto,ON

Summary

Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

smile dentistry on finch
Etobicoke, Ontario
03.2020 - Current
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Processed referrals to specialists when required by the dentist.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Collected payments from patients in accordance with established policies and procedures.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Collected payments from patients and arranged payment schedules.
  • Arranged documents for insurance claims.
  • Gathered medical information, dental health history and vitals from patients.

Dental Assistant

Erindale Smile Dentistry
Mississauga, Ontario
06.2022 - 06.2023
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sterilized instruments according to established guidelines and protocols.

Supervisor

Tim Horton's
Vaughan, Ontario
08.2017 - 06.2019
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Created new strategies for improving customer service standards within the organization.

Sales Associate

Flea Market
Etobicoke, Ontario
07.2016 - 03.2018
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.

Education

Dental Assistant Level 1 And 2 - Dental Assisting

Oxford College of Arts, Business And Technology
1300 Central Pkwy W #400, Mississauga, ON L5C 4G8
07-2019

High School Diploma -

Father Henry Carr Catholic Secondary School
Toronto, ON
06-2018

Skills

  • Insurance Billing
  • Insurance Verification
  • Patient Scheduling
  • Office Opening and Closing
  • Phone and Email Etiquette
  • Payment Processing
  • Patient Flow Management
  • Team Collaboration
  • Understanding of dental insurance
  • Records Management
  • Billing Procedures
  • [Language] Fluency
  • Appointment confirmation
  • Front Office Management

Languages

English
Professional
Arabic
Native/ Bilingual
syrian
Native/ Bilingual

Timeline

Dental Assistant

Erindale Smile Dentistry
06.2022 - 06.2023

Dental Receptionist

smile dentistry on finch
03.2020 - Current

Supervisor

Tim Horton's
08.2017 - 06.2019

Sales Associate

Flea Market
07.2016 - 03.2018

Dental Assistant Level 1 And 2 - Dental Assisting

Oxford College of Arts, Business And Technology

High School Diploma -

Father Henry Carr Catholic Secondary School

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Maryam Jibrael