Maryam Jassam
Ottawa,Ontario
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Trillium Health Partners
06.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 5-8 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
Customer Service Representative
Farm Boy Grocery
09.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Medical Receptionist
Family Dr clinic
12.2021 - 05.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
McDonald
McDonald
06.2021 - 12.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Summer Camp Instructor Assistant
University Of Ottawa
06.2018 - 08.2018
- Maintained clean, organized and safe physical environment both indoors and outside.
- Led groups of children safely through variety of camp activities.
- Implemented camp activities fostering physical, social, and emotional growth.
- Chaperoned field trips to local attractions.
- Assembled and disassembled tents for offsite events.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
Education
College Diploma - Dental Assisting
HARP Certified
Ottawa, ON04.2023
Dental Assistant -
Algonquin Careers Academy
Ottawa, ON01.2023
High School Diploma -
St. Pius High School
Ottawa, ON01.2019
Skills
- Office Management
- Patient Intake Procedures
- Four-Handed Procedures
- Patient Schedule Management
- Taking X-Rays
- Patient Data Gathering
- Infection Control Proficiency
- Dental Staff Assistance
- Sealant Application
Goals
- I'm interested in building Canadian work experience that will help me in my journey of integration.
- Learning new skills that would help me succeed in my future.
- To benefit your company with my unique set of skills.
- Assist those who need my help as much as possible.
Languages
English
Full Professional
Arabic
Native or Bilingual
Community Service
- YOCISO, Volunteered, Ottawa, 2017, Participated in different activities and programs of the center, the homework club, the girls nights.
- St. Pius High school, Volunteered at the girls club, Ottawa, 2016
- Farm Boy, work at cheese department, Ottawa, 2019, 4
- Farm Boy, work at service department, Ottawa, 2019-2020, 10
- Ottawa mosque, Volunteered, Ottawa, 2015, Help in the preparation of the food during Ramadan., Help serve the food, setting up and cleaning the space., Help create a communal welcoming space for the neighborhood Muslim community during in this holy month.
- Ottawa mosque daycare, Volunteered, Ottawa, 2015, Facilitate different activities to the kids at the Mosque while their parents are praying.
- Bridging borders, Volunteered, In our fundraising picnic I helped to prepare food and clean up, in a different event I sorted clothing to send to the refugee camps in the Middle East.
- SAMWAL CREEK school, Volunteered, 2017, I helped the teacher set up the classroom and class materials., helped the students with homework
- UOttawa, worked at summer camp program, 2018, with kids from different ages
- Masjid Al Rahma, Helped babysit kids, cleaning, 2018
- Masjid Al Rahma, Packaging food donations for shelters, 2019
- St. Nicholas Adult high school, volunteered, 2019, Helped newcomers with translation
- McDonalds, worked, June 2021- Dec 2021
- Family Dr clinic, worked as medical receptionist, Dec 2021-May 2022
Timeline
Dental Assistant
Trillium Health Partners
06.2023 - Current
Medical Receptionist
Family Dr clinic
12.2021 - 05.2022
McDonald
McDonald
06.2021 - 12.2021
Customer Service Representative
Farm Boy Grocery
09.2020 - 09.2022
Summer Camp Instructor Assistant
University Of Ottawa
06.2018 - 08.2018
College Diploma - Dental Assisting
HARP Certified
Dental Assistant -
Algonquin Careers Academy
High School Diploma -
St. Pius High School
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