Maryam Ismatullah
Windsor
Summary
Service desk professional with strong background in technical support and excellent customer service. Proven track record of resolving complex issues and ensuring seamless IT operations. Highly collaborative and adaptable, with focus on achieving team goals and improving user satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Cash Register
07.2023 - 04.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register, ensuring proper handling of cash and receipts.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Supported inventory management by restocking shelves and monitoring product availability.
Service Desk Analyst
TD Bank
09.2024 - 01.2025
- Assisted in troubleshooting hardware and software issues to enhance user experience.
- Provided first-level technical support for end-users via phone, email, and chat.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Education
High School Diploma -
Catholic Central High School
2465 McDougall Street, Windsor, Ontario06.2024
Skills
- Remote technical support
- Incident management
- Network troubleshooting
- Client relationship management
- Technical support
- Guest communication
- Asset management
- Account management
- Customer service
- Organizational skills
- Problem-solving
- Highly professional
- Call management
- Customer communication and empathy
- Friendly and patient
- Customer service expert
- Incoming call management
- Account administration
Languages
English
Full Professional
Persian
Native or Bilingual
Albanian
Full Professional
Pashto
Native or Bilingual
Accomplishments
- Supervised team of Number staff members.
- Volunteering regularly (food banks, shelters, tutoring younger students)
- Maintaining a high GPA or honor roll status
- Leading a club (Chess Club, Student Council, Robotics, Drama, etc.)
Volunteer experience
• Employment Services YMCA - Windsor , ON
02/2021 - 05/2022
• Costumer serviceEarly childhood education (ECE) - Windsor, ON 09/2022 - 02/2023
• Cashier SupervisorFreshCo - Windsor, ON
04/2023 - 06/2023
Timeline
Service Desk Analyst
TD Bank
09.2024 - 01.2025
Cashier
Cash Register
07.2023 - 04.2024
High School Diploma -
Catholic Central High School
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