Maryam Gilanpour
Buena Park
Summary
Dedicated professional with a solid background in customer service. Skilled in attention to detail and problem solving. Committed to providing excellent service and supporting team success. Focused on creating a positive customer experience in fast-paced settings. Eager to contribute my communication skills, adaptability, and efficiency to a dynamic team.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Kohl's
11.2024 - 01.2025
- Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requests.
- Able to learn and adapt to current technology to assist customer needs.
- Delivers the highest level of customer service through effective problem solving.
- Flexible and willing to cross-train and work in other areas of the store, as needed.
- Adherence to Kohl's policy and procedures.
- Ability to work as part of team and interact effectively with others.
Customer Service
Andia Market
01.2021 - 01.2024
- Help customers by answering questions over the phone, email, chat, or social media
- Listen to what the customer needs and offer helpful solutions
- Help handle extra customer volume during peak times, promotions, or crisis events
- Employee POS training
- Order management (receiving)
Customer Service
Bamland Center
01.2016 - 01.2021
- Welcome customers warmly and assist with any questions about products, promotions, or store policies
- Keep shelves stocked and products properly labeled
- Process sales transactions accurately, process both cash and card payments, and manage returns or exchanges smoothly
- Listen to customers' needs and preferences; suggest suitable products that improve their shopping experience
- Support setting up seasonal displays, promotions, and signage to align with the company's policy
Sales Associate
Hyper Star Market
01.2012 - 01.2016
- Check-in clients for appointments
- Anticipate customer needs and demonstrate product usage to maximize their satisfaction
- Travel to assist short-staffed area stores
- Identify the root cause of customer issues, offer solutions, and follow up to ensure complete satisfaction
- Recommend additional or alternative products to meet customer needs
- Manage multiple customer inquiries during peak times while maintaining quality service and a calm demeanor
- Record and report customer feedback to help identify trends and areas for improvement in product offerings and service processes
Education
BS - Cell & Molecular Biology
Tehran Azad University
01.2013
Skills
- Customer Service
- POS
- Excel
- Multitasking
- Time Management
- Data Entry and Record Management
- Sales Support
- Order Processing
- Inventory Management
- Training Support
Timeline
Retail Sales Associate
Kohl's
11.2024 - 01.2025
Customer Service
Andia Market
01.2021 - 01.2024
Customer Service
Bamland Center
01.2016 - 01.2021
Sales Associate
Hyper Star Market
01.2012 - 01.2016
BS - Cell & Molecular Biology
Tehran Azad University
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