Maryam Ghafarzadeh
Manager
Toronto,ON
Summary
Experienced Office Manager with a proven track record of providing exemplary leadership in various administrative roles. Possessing extensive knowledge of industry best practices and protocols, consistently ensure the smooth and efficient operation of office functions. Recognized for exceptional management skills in financial, personnel, and clerical domains, dedicated to optimizing organizational performance and driving success. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager, Executive Assistant to CEO
Soltanian Real Estate Inc.
01.2017 - Current
- Proficiently managed all financial systems, encompassing bookkeeping, bill payment, payroll processing, commission collection, budget maintenance, and financial reporting.
- Ensured accuracy and integrity of financial records through meticulous bookkeeping and regular audits.
- Facilitated timely payment of bills, optimizing cash flow management and maintaining positive vendor relationships.
- Expertly maintained budget, identifying cost-saving opportunities and aligning expenditures with organizational goals.
- Prepared comprehensive and insightful financial reports, offering key stakeholders valuable data for informed decision-making.
- Coordinating and administering supplier contracts and arranging repairs, maintenance and installation of office facilities and equipment
- Led team of 78, fostering collaborative and high-performing work culture.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Implemented effective performance management strategies, resulting in 53% increase in employee productivity and engagement.
- Conducted regular one-on-one meetings with team members to provide constructive feedback, address concerns, and support professional development goals.
- Successfully recruited and onboarded staff with focus on finding right talent to fit team and company culture.
- Mentored and coached team members to enhance their skills and capabilities
- Oversaw scheduling and staffing to ensure adequate coverage and optimized workforce efficiency.
Office Manager, Assistant to CEO
Top Canadian Realty Inc
01.2015 - 01.2017
- Conducted performance evaluations and goal-setting sessions, aligning individual objectives with company objectives.
- Collaborated with cross-functional teams to support and execute company initiatives and projects.
Oversaw office supply inventory and procurement, negotiating favorable contracts with suppliers. - Coordinated logistics for company events and meetings, ensuring seamless execution and positive experiences for attendees.
Prepared and presented comprehensive reports to senior management, providing valuable insights into office performance and recommendations for improvements. - Promoted diversity and inclusion initiatives, fostering inclusive and equitable workplace.
- Collaborated with cross-functional teams to achieve organizational goals and improve overall team performance.
- Ensured compliance with company policies, HR regulations, and labor laws.
- Managed employee disciplinary actions and terminations when necessary, ensuring fair and consistent practices.
Office Manager
Century 21 Heritage Group Ltd
01.2010 - 01.2015
- Ensured HR policies and procedures were consistently followed throughout the organization, conducting regular compliance audits and implementing corrective actions as needed.
- Coached and mentored team leaders on effective performance feedback techniques and employee development strategies, fostering a culture of continuous improvement.
- Resolved employee relations issues proactively, maintaining a positive and harmonious work environment.
- Managed day to day operations of large Real Estate brokerage in GTA, including overseeing staff and scheduling
- Responsible for maintaining office equipment and inventory of office merchandise
- Provided reporting and analytics of office and agent performance
- Responsible for processing deal paperwork for Real Estate transactions
- Supported marketing requests and prepared feature sheets for listing properties
- Dealt regularly with Real Estate agents nationwide, as well as ethnically diverse customer base.
Education
Bachelor of Science - Psychology
York University
Toronto, ONBroker License - Real Estate
OREA Real Estate College
Toronto, ON03.2022
Certificate - Paralegal
Seneca College of Applied Arts And Technology
North York, ON05.2021
Skills
- Recruitment Strategies (10 years)
- Onboarding, Training and Development(10)
- Account Analysis Expertise(6)
- Business Administration(12)
- Database Administration(12)
- Improving Organizational Standards(8)
- Recordkeeping requirements(10)
- Event Planning (6)
- Team management (8 )
- Customer relationship management (12)
- Customer retention (6)
- Data management (10)
- Recruiting (8)
- Relationship Management (6)
- Business Development (6)
- Microsoft Word, Office, Excel and Powerpoint (14)
Accomplishments
- Quality control
- Develop databases for recruitment, referrals and special projects
- Supervised team of 78 staff members.
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
- Coordinating social events
- Assist with implementation of company programs
- Coordinate repairs, maintenance and installation of branch facilities and equipment
- Coordinating And leading regular meetings
Timeline
Office Manager, Executive Assistant to CEO
Soltanian Real Estate Inc.
01.2017 - Current
Office Manager, Assistant to CEO
Top Canadian Realty Inc
01.2015 - 01.2017
Office Manager
Century 21 Heritage Group Ltd
01.2010 - 01.2015
Bachelor of Science - Psychology
York University
Broker License - Real Estate
OREA Real Estate College
Certificate - Paralegal
Seneca College of Applied Arts And Technology
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