Maryam Farah
Mississauga,Canada
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Urban Behaviour
Mississauga, Canada
07.2023 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Volunteer
Kipling Family Dentistry
Toronto, Canada
06.2024 - 09.2024
- Participated in team-building exercises to strengthen relationships among volunteers.
- Attended weekly meetings to discuss progress and future initiatives.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Sales Associate
Urban Planet
Mississauga, Canada
07.2022 - 07.2023
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
Education
High school DIPLOMA -
Rick Hansen Secondary School
Mississauga, ON01-2023
Skills
- Cash handling accuracy
- Inventory tracking
- Inventory control
- Time management
- Customer engagement
- Strategic planning
- Conflict resolution
- POS system operations
- Stock replenishment
- Effective Visual Layout Design
- Client Relationship Development
- Trend Analysis Expertise
- Collaborative Team Player
Timeline
Volunteer
Kipling Family Dentistry
06.2024 - 09.2024
Sales Associate
Urban Behaviour
07.2023 - Current
Sales Associate
Urban Planet
07.2022 - 07.2023
High school DIPLOMA -
Rick Hansen Secondary School
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