Maryam Daramola
Lagos
Summary
Professional Statement: A result-driven, committed, and articulate professional with excellent communication skills and customer commitment. Multi-skilled with the ability to plan & manage businesses remotely. Whilst maintaining & developing existing and new customers through ethical sales methods and consistently high customer service. Possess a good team spirit, deadline orientated. Results-oriented manager with over 10 years of experience. Proactive, motivated, and outgoing with strengths in team leadership, project management, and customer service. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Head
SOS Children's Villages Nigeria
Lagos
08.2020 - 11.2021
- Key responsibilities:
Set and updated employee schedules to fulfill gaps based on expected customer demands. - Alleviated customer service needs with policy-appropriate solutions.
- Manage to scheduling for executive(s) and team members.
- Draft, review, and send communications on behalf of executive(s)
- Organize and prepare for meetings, including gathering documents and attending to logistics of meetings.
- Answer and respond to phone calls, communicate messages and information to the executive
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Built and implemented training strategies to optimize team performance.
- Remote work setup for meetings.
- Coordinate with the program's partners to ensure that all deliverables are tracked and in compliance with donor requirements
- Facilitate capacity-building sessions on life and social skills for young people
- Contribute to the dissemination of lessons learned by the partners on a regular basis to maximize the impact of the programs
- Responsible for corporate donor servicing and efficient relationship management
- Achievements
- Helped the program participants to develop marketing strategies and facilitate the development of strategic linkages for marketing agricultural produce
- Supported the placement of over 30 youths into a paid internship in Lagos state
- Design and co-ordinate rapid assessments and feasibility studies for 150 families on livelihood to help inform program design and implementation
- Reactivated 1200 dormant donors
- Got 10 HNI for individual sponsorships of OVC
- Facilitated the back-to-school program with Oriflame international at the Isolo community which catered to over 1500 children
- A facilitated major partnership with the rotary club to build a computer facility in the SOS children’s primary school.
Face to Face Coordinator
SOS Children’s Village
Lagos
12.2019 - 08.2020
- Corporate and Face—face
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Wrote technical narratives to document processes and design changes.
- Kept corporate and client information confidential, adhering to data safety measures.
- Provided input and feedback on departmental initiatives, directives, and strategies to contribute to project success.
- Coordinated venue and catering arrangements, speaker and attendee liaison, and material distribution for meetings and events for all staff members.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Arranged travel and accommodation for team members and project partners.
- Managed over 200 donor calls per day.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Administrative Manager
Soft Well Investment Limited
Lagos
06.2017 - 07.2019
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assigned tasks and directed a team of office clerks.
- Trained employees in the company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel by 60 percent.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using tracking software.
- Developed ahighly-efficient administrative team through ongoing coaching and professional development opportunities.
Business Development Officer
Berit Access Cape Town
Cape Town
10.2013 - 12.2015
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
Delivered campaigns to solidify new client opportunities and generate new business.
Built relationships with colleagues to facilitate teamwork, cooperation, and success.
Performed client research and identify opportunities for account growth, account penetration, and market expansion.
Kept meticulous client notes and updated account information in company databases.
Negotiated and closed long-term agreements with new clients in assigned territory.
Completed and submitted monthly and yearly reports to support executive decision-making.
Selected correct products based on customer needs, product specifications, and applicable regulations.
Negotiated prices, terms of sales, and service agreements.
Identified new business opportunities through cold calling, networking, marketing, and prospective database lead.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. - Achievements:
- Opened up Angola and Gabon for ROV machines
- Doubled organizations revenue by securing a contract of 200,000 dollars.
Logistics Manager
Altivelis Limited
Lagos
06.2005 - 05.2011
- Directed shipping and receiving of a wide range of products daily.
- Negotiated with various freight companies and received annual contracts, resulting in cost savings of 65 percent.
Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
Kept corporate departments and customers updated on critical shipments.
Developed a warehouse system that provided the best cost with appropriate service levels to achieve organizational goals.
Worked with vendors to schedule daily pickups and weekly deliveries.
Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Organized records of vehicles, schedules, and completed orders. - Create procedures and structure for the effective running of the warehouse
- Logistics for products and managing of vendors
- Accurate use of FIFO and inventory management for effective storage and movement of goods
- Inventory management
- Achievements:
- Opened up new routes and introduced 20 new businesses
Education
Master of Public Health - Public Health
University of Suffolk
England01.2023
Bachelor of Science - Business Administration
University of Lagos
Nigeria10.2011
School leaving certificate -
Federal Government Girls College
Nigeria1996
Skills
- Interpersonal
- Program management
- Grants Management
- Self Motivated
- Training And Development
- Customer Accounts Management
- Organization and Time Management
- Data Management
- Effective Communication
- Strategic Plans
- Manage Scheduling
- Travel Administration
- Logistics
- Strong Interpersonal Skills
- Minutes taking
- Remote work
Exercising and cooking
I love to stay fit i especially love athletics.
Am am a great baker and foodie as my family says, I love to experiment with different condiments and ingredients.
I am a sucker for suchi
Timeline
Head
SOS Children's Villages Nigeria
08.2020 - 11.2021
Face to Face Coordinator
SOS Children’s Village
12.2019 - 08.2020
Administrative Manager
Soft Well Investment Limited
06.2017 - 07.2019
Business Development Officer
Berit Access Cape Town
10.2013 - 12.2015
Logistics Manager
Altivelis Limited
06.2005 - 05.2011
Master of Public Health - Public Health
University of Suffolk
Bachelor of Science - Business Administration
University of Lagos
School leaving certificate -
Federal Government Girls College
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