Maryam Daniyal
Toronto
Summary
Highly organized Customer Service professional with strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service, ensuring optimal customer experience provided.
Overview
7
7
years of professional experience
Work History
Client Services Coordinator
Sarpanah Sazan Shiraz Bastan
06.2017 - 02.2023
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Analyzed customer feedback data to identify trends and areas for improvement, leading to targeted enhancements in service offerings.
Customer Service, Lead
Gala Mezon
08.2016 - 09.2017
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Representative
Gala Mezon
02.2016 - 08.2016
- Handled customer inquiries and suggestions through phone calls, emails, and in-person visits courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, and handled concerns quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-Degree Certificate - Business Administration
York University
Toronto, ONBachelor of Arts - English Translating
Shiraz Azad University
Shiraz, Iran06.2005
Skills
- Problem-solving abilities
- Organization skills
- Time management
- Interpersonal skills
- Communication skills
- Empathy
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Client Services Coordinator
Sarpanah Sazan Shiraz Bastan
06.2017 - 02.2023
Customer Service, Lead
Gala Mezon
08.2016 - 09.2017
Customer Service Representative
Gala Mezon
02.2016 - 08.2016
Post-Degree Certificate - Business Administration
York University
Bachelor of Arts - English Translating
Shiraz Azad University
Similar Profiles
SAEID AHMADISAEID AHMADI
Elevator Technician at BASTAN ELEVATOR COMPANY LTD.Elevator Technician at BASTAN ELEVATOR COMPANY LTD.
Mohamed BastanMohamed Bastan
Executive Manager at Bastan Trading and Business SpecialistExecutive Manager at Bastan Trading and Business Specialist
Ali AhmadiAli Ahmadi
Design Coordinator at Naghsh-e-Molk-e BastanDesign Coordinator at Naghsh-e-Molk-e Bastan
Anisha BishnoiAnisha Bishnoi
Cashier at Tyndale University CafeteriaCashier at Tyndale University Cafeteria
Vaishali GuptaVaishali Gupta
Awareness and Acquisition Intern at Rothmans Benson & HedgesAwareness and Acquisition Intern at Rothmans Benson & Hedges