Maryam Basil
Toronto,ON
Summary
Driven university graduate from Toronto Metropolitan University's Ted Rogers School of Management, with a bachelor's degree in Commerce (honours). Proficient in analyzing business needs, offering consultative support, and identifying opportunities for sales growth. Committed to expanding my knowledge and making meaningful contributions to business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Tax Appeals Coordinator
Leyton
07.2023 - 02.2024
- Enhanced appeal resolution rates by carefully reviewing and analyzing case documents.
- Made the appeals process more efficient by tracking and monitoring cases consistently.
- Worked with different teams to improve communication and speed up resolutions.
- Stayed updated on regulatory guidelines to ensure compliance in the appeals department.
- Provided support during peak periods by assisting other departments with workload overflow; demonstrating adaptability.
- Coordinated with senior specialist to compose appeal responses.
- Assisted management by analyzing data and preparing reports, guiding important decisions regarding resource allocation and process enhancements.
Senior Commercial Executive
Leyton
06.2022 - 07.2022
- Increased sales revenue by implementing strategic marketing campaigns and targeting key industry sectors.
- Developed long-term client relationships through consistent communication, understanding their specific needs, and delivering tailored solutions.
- Expanded market share with innovative product offerings and comprehensive customer engagement strategies.
- Increased sales revenue by identifying and pursuing new business opportunities in the commercial sector.
- Developed and implemented strategic marketing plans for product launches, resulting in increased brand awareness.
- Conducted market research to identify emerging trends and opportunities, informing product development decisions.
Brand Experience Representative
TLS
02.2022 - 07.2022
- Addressing daily client needs, coordinating appointments via phone and email.
- Logging data accurately for a minimum of 60 clients daily using CRM software systems.
- Solving customer inquiries and disputes with effective problem-solving skills, following escalation procedures as needed.
- Exceeding monthly sales targets by increasing revenue from both new and existing customers.
- Building lasting customer relationships for ongoing satisfaction.
Sales Lead Keyholder
SoftMoc
07.2017 - 07.2022
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Performed administrative duties such as preparing invoices for payment.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Executed opening, closing and register functions to meet business requirements.
Education
B-Commerce Degree (Honours) - Hospitality and Tourism Management
Toronto Metropolitan University (TRSM)
Toronto, ON2022
Skills
- Attentive to detail while managing multiple tasks
- Strategic Planning & Account Management
- Proficient in Microsoft Office
- Writing and Editing
- Strong problem-solving and decision-making skills
- Excellent customer service and persuasive skills
- Experienced in sales techniques
- Self motivated and professional
- Strong planning and organizational skills
- Resilient in handling stressful situations
- Flexible and adaptable team player
- Data Entry Proficiency
- Time management
Certification
Excel Essential Training (Microsoft 365)
Completed in 2019
Timeline
Property Tax Appeals Coordinator
Leyton
07.2023 - 02.2024
Senior Commercial Executive
Leyton
06.2022 - 07.2022
Brand Experience Representative
TLS
02.2022 - 07.2022
Sales Lead Keyholder
SoftMoc
07.2017 - 07.2022
B-Commerce Degree (Honours) - Hospitality and Tourism Management
Toronto Metropolitan University (TRSM)
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