Maryam Aziz

• Trained, mentored, and motivated employees on company policies, procedures, and job functions while developing and implementing standard operating procedures to optimize team productivity and ensure efficient workflow.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance, streamlining internal communications across five teams, and improving cross-departmental collaboration and project efficiency.
• Led the development and execution of office management policies, ensuring seamless operations and 100% compliance with regulatory standards, including ISO-27001 standards.
• Designed and executed an employee manual, introducing policies and procedures that streamlined daily operations and supported company scalability.
• Oversaw payroll for 30+ employees, managed vendor payments totaling over $60,000 annually, and maintained a 99% accuracy rate in client invoicing, enhancing financial reliability.
• Implemented a company-wide benefits package, including an RRSP contribution program, improving employee satisfaction and retention, while promoting long-term financial wellness.
• Designed and led onboarding and offboarding processes, guaranteeing smooth transitions and adherence to company standards.
• Played a key role in resourcing, aligning employees with projects, and maintaining an up-to-date sales pipeline.
• Planned and organized monthly events for the company, ranging from team-building exercises to company-wide celebrations, fostering a positive and cohesive work environment.

Key Achievements:

• Developed and launched an onboarding structure, career ladder, employee development program, and employee manual, resulting in a 30% increase in employee engagement and overall satisfaction.
• Coordinated and executed over 5 large-scale events annually, including high-profile functions for clients such as Microsoft and Google. Managed logistics, vendor relationships, and attendee experience.

• Managed the day-to-day operations, ensuring performance, quality, and client service expectations were consistently met, resulting in a 20% increase in client satisfaction ratings.
• Trained and mentored a team of 20 individuals, fostering professional development, accountability, and performance improvement.
• Delegated tasks and provided constructive feedback, enhancing team efficiency and overall productivity.
• Assisted in planning schedules and assigning tasks to ensure adequate coverage and meet service demands in a fast-paced, high-pressure environment.
• Demonstrated strong independent work capabilities while collaborating effectively within a team to meet tight deadlines.
• Contributed to the planning and execution of high-value client events and dinners, promoting customer loyalty and business growth.
• Leveraged industry expertise, customer service skills, and analytical abilities to resolve customer concerns, ensuring client satisfaction and retention.
• Played a key role in promoting and maintaining a positive and professional shopping experience, fostering long-term customer relationships.

Key Achievements:

• Developed daily operation policies, trained, and mentored team members, resulting in a 25% reduction in errors and a 15% increase in team productivity.
• Assisted in the planning and execution of high-value client events, resulting in a 30% increase in sales revenue.
• Established a robust onboarding process for new employees that enhanced engagement and integration, resulting in a 20% improvement in job retention rates.

• Maintained a professional image aligned with the company's brand values while delivering exceptional customer service.
• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques, leading to a 20% increase in sales productivity.
• Attended monthly sales meetings and quarterly training sessions to stay informed about new products, promotions, and effective sales techniques.
• Engaged customers in friendly conversations to assess their individual needs and provide tailored assistance, while also informing them of promotions to drive sales productivity and volume, contributing to a 10% increase in overall sales revenue.
• Organized store merchandise racks and displays to create visually appealing environments, resulting in a 15% increase in customer engagement.

• Streamlined operations and prioritized tasks to enhance productivity for senior staff, managing executive calendars and scheduling meetings and appointments to optimize time efficiency.
• Welcomed and assisted visitors by determining the purpose of their visit and directing them appropriately, while maintaining strict confidentiality and handling sensitive information with discretion and tact.
• Organized and filed paperwork, alongside managing computer-based information, for easy retrieval of important files. Ensured timely responses by managing incoming and outgoing mail, email, and faxes.
• Updated spreadsheets and created presentations to support executives and boost overall team productivity.