Maryam Alishahi
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Represemtative
Subway
01.2021 - Current
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
Bank Teller
Bank Shahr
03.2016 - 01.2020
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
Education
Diploma - Business Administration
BCIT
Vancouver04.2015
Skills
- Credit adjustments
- Escalation management
- Issue and Complaint Resolution
- Strategic sales knowledge
- Problem-solving abilities
- Transaction Processing
Languages
English
Full Professional
Farsi
Native or Bilingual
Timeline
Customer Service Represemtative
Subway
01.2021 - Current
Bank Teller
Bank Shahr
03.2016 - 01.2020
Diploma - Business Administration
BCIT
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