Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Maryam Ali

Edmonton,Canada

Summary

Dedicated student currently building foundational skills for Debt Collector role. Prepared for challenges of position and ready to use abilities in communication and problem-solving to meet company goals. Motivated student seeking opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Iftin Express
Edmonton, Canada
01.2018 - 04.2019
  • As a, responsible for:
  • Listen to customers needs and concerns
  • Build sustainable relationships of trust through open and interactive communication
  • Open and maintain customer accounts by recording account information
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Office Clerk

Hamdi Accounting Services
Edmonton, Canada
03.2017 - 04.2019
  • Responsible for:
  • Documenting information & filing records both manually and electronically
  • Data entry and inventory
  • Communication with customers to provide general information over the phone and in person
  • Management of calendar & scheduling appointments
  • Sorting and distributing incoming mails
  • Operating office machinery such as copier and fax machine
  • Typing and proofreading outgoing correspondence
  • Performing additional office duties such as assisting staff with their special work when required

Education

High School Diploma -

Queen Elizabeth School
Edmonton, AB
06.2020

Skills

  • Call Documentation
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty

Certification

First aid certificate

Timeline

Customer Service Representative

Iftin Express
01.2018 - 04.2019

Office Clerk

Hamdi Accounting Services
03.2017 - 04.2019

High School Diploma -

Queen Elizabeth School

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Maryam Ali