Maryam Ali
Edmonton,Canada
Summary
Dedicated student currently building foundational skills for Debt Collector role. Prepared for challenges of position and ready to use abilities in communication and problem-solving to meet company goals. Motivated student seeking opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iftin Express
Edmonton, Canada
01.2018 - 04.2019
- As a, responsible for:
- Listen to customers needs and concerns
- Build sustainable relationships of trust through open and interactive communication
- Open and maintain customer accounts by recording account information
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Clerk
Hamdi Accounting Services
Edmonton, Canada
03.2017 - 04.2019
- Responsible for:
- Documenting information & filing records both manually and electronically
- Data entry and inventory
- Communication with customers to provide general information over the phone and in person
- Management of calendar & scheduling appointments
- Sorting and distributing incoming mails
- Operating office machinery such as copier and fax machine
- Typing and proofreading outgoing correspondence
- Performing additional office duties such as assisting staff with their special work when required
Education
High School Diploma -
Queen Elizabeth School
Edmonton, AB06.2020
Skills
- Call Documentation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
Certification
First aid certificate
Timeline
Customer Service Representative
Iftin Express
01.2018 - 04.2019
Office Clerk
Hamdi Accounting Services
03.2017 - 04.2019
High School Diploma -
Queen Elizabeth School
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