Adapted to high-pressure situations during busy periods, maintaining a positive and client-focused attitude.
Established strong relationships with clients through excellent communication skills, resulting in repeat business.
Collaborated effectively with team members to accomplish sales goals and maintain positive work environment.
Educated customers on product features and benefits, enhancing client interactions.
Cash Office Supervisor
FreshCo
09.2019 - 09.2022
Trained and mentored new cash office employees, ensuring smooth onboarding process and adherence to company policies.
Led team meetings to discuss future improvements and customer service strategies.
Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
Organized and filed schedules, effectively financed store income and payroll reports.
Academic Peer Tutor
St. Ignatius Of Loyola Catholic Secondary School
09.2018 - 06.2020
Enhanced student comprehension by providing one-on-one and group tutoring sessions.
Developed customized study plans for students with various backgrounds in French.
Assisted students in improving their grades by identifying individual strengths and weaknesses, and providing them with effective study strategies.
Education
Honours Bachelor of Kinesiology Program - Minor in Biology
Wilfrid Laurier University
Waterloo, ON
04.2026
Ontario Secondary School Diploma -
St. Ignatius of Loyola CSS
Oakville, ON
06.2022
Skills
Fluent in English, French and Arabic
Demonstrates excellent collaboration, organization and problem-solving skills
Over 4 years of customer service experience
Tutoring experience with wide range of students
Awards
Dean's Honour Roll, 2022-2023 for achieving high academic standings
St. Ignatius of Loyola Chaplaincy Award for translating faith into action by living the Gospel, fostering healthy relationships, serving others and giving back to the community, 2022
Principal's Honour Roll for achieving an average of at least 80% average throughout high school, 2022
Certification
DELF accreditation - B1 Level, 2022
Extended French Certificate, 2022
Timeline
Boutique Associate
Aritzia
08.2022 - 08.2023
Cash Office Supervisor
FreshCo
09.2019 - 09.2022
Academic Peer Tutor
St. Ignatius Of Loyola Catholic Secondary School
09.2018 - 06.2020
Honours Bachelor of Kinesiology Program - Minor in Biology