Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maryam Adebola-Salami

Halifax,Nova Sctoia

Summary

Methodical Program Coordinator offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over eight (8) years of experience developing and coordinating programs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dollarama LLP
Sydney, NS
09.2023 - 02.2024
  • In this role, I leveraged my project management skills to streamline customer interactions, drive satisfaction, and contribute to overall operational excellence
  • Implemented structured documentation processes for customer interactions within CRM software, ensuring adherence to company standards
  • Employed problem-solving abilities to address customer inquiries promptly and courteously, resulting in a 58% increase in customer satisfaction ratings
  • Collaborated with management to identify areas for improvement in products, services, and billing methods, contributing to the prevention of future problems
  • Managed and executed stakeholder expectations effectively, ensuring alignment with business objectives.

Program Coordinator

Mobaby Care Nigeria
11.2022 - 12.2023
  • As a Program Coordinator at Mobaby Care under the Access Bank Projects, specifically, Project Uwar aimed at reducing maternal and neonatal mortality in Nigeria, I spearheaded several initiatives and achieved notable accomplishments:
  • Collaborated with diverse teams; vendors, consultants, and internal resources across various geographical locations and time zones scaling beneficiaries from 300,000 to over 1.5 million in 2023
  • Conducted stakeholder analysis, and business impact assessments, led communications efforts, and managed the training team to ensure seamless implementation
  • Implemented measures to track and achieve program objectives, ensuring successful project delivery within budget and schedule, and reducing project turnaround time from 90 to 10 days, thereby optimizing efficiency and productivity
  • Led a transformational migration of beneficiaries from non-digital to digital solutions
  • Facilitated workshops, training sessions, and classes aimed at enhancing skills and knowledge in maternal and child health care..
  • Participated in networking and community engagement activities including meetings, committees, trainings and conferences.
  • Leveraged project management skills to Provide administrative support to community partners, sponsors, groups, and individuals in improving maternal and neonatal care

Project Manager

Mobaby Care Nigeria
03.2018 - 10.2022
  • As a Project Manager at Mobaby Care, a prominent technology firm specializing in mother and child care solutions, I achieved notable milestones that demonstrate my capabilities and potential value to Citco Canada: Spearheaded the management of a multi-level digital Mobile Clinic valued at $700K, overseeing successful fundraising efforts and securing partnerships with renowned organizations such as USADF, US in Nigeria, Orange Corners, FATE Foundation, and Access Bank PLC
  • Managed infrastructure and database upgrades for the mobile clinic, effectively coordinating implementation partners across diverse geographic locations to ensure seamless execution and optimal performance
  • Implemented revisions to IT service delivery processes, aligning them with evolving business needs and leveraging advanced tools like MS Project and SharePoint for streamlined project planning and artifact management
  • Employed a dynamic approach blending waterfall and agile methodologies, ensuring strict compliance with project gate deliverables and enhancing project efficiency and effectiveness
  • Devised and implemented change management strategies, conducting stakeholder analyses resulting in a 30% improvement in user acceptance, and led workshops to foster buy-in and achieve a 25% increase in corporate objectives attainment
  • Developed a comprehensive dashboard to monitor program value attainment, resulting in a 45% increase in value realization, and conveyed project progress updates proficiently to stakeholders, resulting in a 20% increase in stakeholder engagement.

Education

Supply Chain Management -

Cape Breton University

Skills

  • Leadership and Team Coordination
  • Program Management
  • ROI analysis
  • Community Engagement
  • Partnership Development
  • Client Relationship Management
  • Stakeholder Management
  • Advocacy and Change Agent
  • Vast Use of technology
  • Flexibility and adaptability

Certification

  • Project Management Professional
  • Professional Scrum Master

Timeline

Customer Service Representative

Dollarama LLP
09.2023 - 02.2024

Program Coordinator

Mobaby Care Nigeria
11.2022 - 12.2023

Project Manager

Mobaby Care Nigeria
03.2018 - 10.2022

Supply Chain Management -

Cape Breton University

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Maryam Adebola-Salami