Maryam Abubakar
WINNIPEG,Canada
Summary
I have experIence volunteerIng In hospItal, to be able to buIld and understand my career more, I do research to learn more about varIous career, I was once stuck and want to do more research, I was unable to fInd someone to help and assIst me sInce I was strugglIng, But I was able to fInd a passIon on what to do and I also want to help others.I have various of customer service job, i have worked with apple as a technical support agent, i have volunteer to help the needy and less privilege people.
Overview
2
2
years of professional experience
Work History
Technical Support Agent
apple
WINNIPEG, Manitoba
06.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
airtel
Nigeria, NIGERIA
01.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Essence International School
NIgerian08.2019
Skills
- Call Documentation
- Data Entry and Maintenance
- Order and Refund Processing
- Equipment Configuration
- Customer Service
- Volunteer Recruitment
- Adaptability and Dependability
- Answering Phones
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- participated in debate club in school and won
- was awarded best in helping in school
volunteer experience
i have volunteered in hospitals in my country, i also volunteer in a community service in my country(school) to help the needy and less privileged
also participate in first aid club in my school to help better understand and to help people
Timeline
Technical Support Agent
apple
06.2022 - Current
Customer Service Representative
airtel
01.2019 - 11.2020
High School Diploma -
Essence International School
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Rohn BeardRohn Beard
Inside Business Expert (RCC) at AppleInside Business Expert (RCC) at Apple
Jonah LoucksJonah Loucks
Social Media Specialist at AppleSocial Media Specialist at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Sukhveer KaurSukhveer Kaur
Registered Nurse (Operation Room)-Full Time) at RG Stone Multispecialty HospitalRegistered Nurse (Operation Room)-Full Time) at RG Stone Multispecialty Hospital