Maryam Abro
Mississauga,Canada
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Management Counselor
Building Multicultural Communities
Mississauga, Ontario
08.2025 - Current
- Delivered crisis intervention support to clients in immediate distress, facilitating timely access to necessary resources.
- Performed comprehensive assessments to identify client needs and align them with available resources for effective support.
- Developed tailored case management plans based on individual client circumstances.
- Assisted clients in formulating individualized treatment plans addressing specific needs.
School Settlement Counsellor
Building Multicultural Communities (BMC)
Brampton, Canada
03.2025 - 08.2025
- Counseled and referred students and parents on settlement issues, enhancing school orientation process.
- Facilitated integration of newcomer students and families into school community through targeted settlement services.
- Coordinated school activities, including parent-teacher interviews, registration, open houses, and school councils, to strengthen community engagement.
Senior Support Worker
Building Multicultural Communities (BMC)
Brampton, Canada
09.2024 - 03.2025
- Managed program budgets to optimize resource allocation for maximum impact.
- Procured and managed supplies to support successful project activities.
- Organized and delivered workshops to engage community and enhance knowledge sharing.
Clinic Manager and Phlebotomist
Marycroft Clinic
Vaughan, Canada
02.2021 - 03.2025
- Managed internal and external communications, resolving inquiries about clinic services efficiently.
- Monitored clinic activities, including billing, coding, and medical records, while effectively managing high call volumes.
- Procured supplies for clinic operations.
- Drawn and labeled patients' blood samples; coordinated laboratory requisitions.
Settlement Worker Assistant, Intake Worker (Student Placement)
Newcomer Centre of Peel
Mississauga, Canada
09.2023 - 08.2024
- Assessed client needs and guided individuals through shelter navigation and financial assistance processes.
- Delivered comprehensive support to clients on settlement and legal services, housing, and employment.
- Coordinated follow-up on intake forms, emails, phone calls, and voicemails to ensure timely client support.
Program Support Assistant (Student Placement)
Dixie Blood Neighborhood Centre
Mississauga, Canada
05.2023 - 09.2023
- Educated caregivers and care recipients on available resources and referrals to enhance their support systems
- Connected individuals to community resources, promoting optimal health, quality of life, and independence
Phlebotomist and Medical Office Receptionist
Medicare Clinic
Mississauga, Canada
08.2017 - 05.2020
- Obtained blood and nonblood specimens, including urine, sputum, and throat swabs, for accurate laboratory testing.
- Scheduled client appointments with physicians to facilitate timely access to medical care.
Education
Bachelor - Social Services
Algoma University
Sault Ste. Marie01-2028
Diploma - Social Services Worker
Durham College
Oshawa, ON12.2024
Certificate - WHIMS
Durham College
Oshawa, ON01.2023
Certificate - Workplace Violence & Harassment Prevention
Durham College
Oshawa, ON01.2023
Certificate - First Aid And CPR/AED Level C
Heaven Can Wait
Mississauga, ON01.2023
High School Diploma -
Peel District Adult High School
Mississauga, ON01.2021
Certificate - Phlebotomy
CDI College
Mississauga, ON01.2017
Certificate - Intramuscular Injection
MEDIX College
Mississauga, ON01.2017
Skills
- Organizational skills
- Communication skills
- Cultural competency
- Problem-solving
- Time management
- Microsoft Office proficiency
Certification
Registered in good standing with 'The Ontario College of Social Workers and Social Service'
References
References available upon request.
Timeline
Case Management Counselor
Building Multicultural Communities
08.2025 - Current
School Settlement Counsellor
Building Multicultural Communities (BMC)
03.2025 - 08.2025
Senior Support Worker
Building Multicultural Communities (BMC)
09.2024 - 03.2025
Settlement Worker Assistant, Intake Worker (Student Placement)
Newcomer Centre of Peel
09.2023 - 08.2024
Program Support Assistant (Student Placement)
Dixie Blood Neighborhood Centre
05.2023 - 09.2023
Clinic Manager and Phlebotomist
Marycroft Clinic
02.2021 - 03.2025
Phlebotomist and Medical Office Receptionist
Medicare Clinic
08.2017 - 05.2020
Bachelor - Social Services
Algoma University
Diploma - Social Services Worker
Durham College
Certificate - WHIMS
Durham College
Certificate - Workplace Violence & Harassment Prevention
Durham College
Certificate - First Aid And CPR/AED Level C
Heaven Can Wait
High School Diploma -
Peel District Adult High School
Certificate - Phlebotomy
CDI College
Certificate - Intramuscular Injection
MEDIX College