MARYADA MAINALI
Coaldale,Alberta
Summary
Detail-oriented and proactive administrative professional with a strong background in customer service, workflow management, and team leadership. Proven ability to handle multiple tasks efficiently, while maintaining high standards of accuracy and professionalism. Adept at using the Microsoft Office Suite, handling confidential data, and providing exceptional support in fast-paced, client-facing environments. Fluent in English, Nepali, and Hindi.
Overview
6
6
years of professional experience
Work History
PhotoLab Assistant Manager
London Drugs
Lethbridge, AB
09.2023 - Current
- Supervise daily operations of the photolab, ensuring a smooth workflow and high-quality service.
- Train, lead, and support team members while promoting a collaborative work environment.
- Manage payroll reporting and scheduling to ensure accurate time tracking and labor efficiency.
- Oversee inventory control, including ordering supplies, conducting stock audits, and maintaining optimal inventory levels.
- Resolve customer issues with professionalism and care, maintaining a strong focus on service excellence.
- Coordinate with other departments to streamline operations and ensure a seamless customer experience.
Wedding Photographer/Small Business Owner
The Reign Photography
Lethbridge, AB
01.2021 - Current
- Captured weddings, events, and portraits with a focus on quality and client satisfaction.
- Developed business plans outlining budgets, goals, and operations.
- Analyzed sales reports to improve services, and manage expenses.
- Communicated with clients to understand their needs and deliver personalized results.
- Built and maintained strong client relationships to encourage repeat business.
- Implemented marketing strategies to grow revenue and reach new clients.
- Planned and prepared photo sessions, including the setup of lighting and equipment.
PhotoLab Specialist
London Drugs
Lethbridge, AB
11.2018 - 09.2023
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained a positive working relationship with fellow staff and management.
- Identified the needs of customers promptly and efficiently.
- Utilized a document management system to organize company files, keeping up-to-date, and easily accessible data.
- Identified areas for improvement, narrowing the focus for decision-makers in making necessary changes.
- I greeted and assisted customers, suggested and promoted products and services, and processed and packaged photo orders.
- Enlarged, refocused, and retouched photographs clarify specific image areas to meet customer needs and preferences.
Cashier
London Drugs
Lethbridge, AB
05.2021 - 08.2021
- Volunteered to assist during the pandemic, ensuring consistent front-line service.
- Operated POS systems, handled transactions, and supported customers with empathy and efficiency during a high-stress time.
- Helped maintain store cleanliness and complied with health safety protocols.
Pharmacy Assistant
London Drugs
Lethbridge, AB
02.2021 - 05.2021
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Prepared medication labels with item name and quantity.
- Maintained clean and organized pharmacy shelving and work areas.
- Monitored and checked expiration dates on drugs in stock.
- Followed strict confidentiality protocols to protect customers' private medical information.
Education
Bachelors in Hotel Management - International Hotel Management
International School of Tourism And Management
01-2015
1 Year Diploma - Cosmetology Studies
Need David's Hair And Beauty Academy
Nepal01.2017
Skills
- Office Administration and Workflow Coordination
- Team Leadership and Staff Training
- Microsoft Office (Word, Excel, Outlook)
- Customer Service and Front Desk Support
- Scheduling and calendar management
- Adobe Photoshop and Social Media
- Bilingual communication
- Calm under pressureProblem solver
Languages
Timeline
PhotoLab Assistant Manager
London Drugs
09.2023 - Current
Cashier
London Drugs
05.2021 - 08.2021
Pharmacy Assistant
London Drugs
02.2021 - 05.2021
Wedding Photographer/Small Business Owner
The Reign Photography
01.2021 - Current
PhotoLab Specialist
London Drugs
11.2018 - 09.2023
Bachelors in Hotel Management - International Hotel Management
International School of Tourism And Management
1 Year Diploma - Cosmetology Studies
Need David's Hair And Beauty Academy
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