Mary W. H. Wong
Vancouver,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help Team achieve company goals.
Overview
27
27
years of professional experience
Work History
Operation Support
DANICA BRANDS
01.2021 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed time efficiently to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Key Accounts Support
DANICA BRANDS
01.2009 - 12.2020
- Retrieve orders from multiple source: QLogiteck, EDI Gateway, SPS Commerce, Amazon, Wayfair, and E Bmails
- Automated and manual entry
- Utilize system import templates
- Manually correct and process exception order files
- Daily Reconciliation
- Analyze open order reports, reviewing fill rates, allocated values, Inbound ETAs and special comments
- Determine qualified orders for release to 3PL warehouse
- Credit Card preauthorization
- System order file creation
- Back orders, sold out lines, and seasonal items maintenance
- Documenting OE and Invoicing Manuals for records and training staff with each new process.
- Summarize the Routing Guides for the Key Accounts if needed.
- Liaising with 3PL warehouse as needed
- Liaising with the Majors Accounts Managers
- Liaising with Sales Reps for both US and Canadian
Order Entry/Invoicing Supervisor
DANICA BRANDS
01.2006 - 12.2008
- Supervising Order Entry Team total of 3 people
- Entering U.S. and Canadian independent manual and uploading orders
- Retrieve orders from Keynote
- Entering all Samples Orders
- Preparing Excel summary sheet for Direct Import Orders (SAD)
- Maintaining Customers file information
- Filing Original Orders
- Invoicing all Orders for both Canada and U.S.
- Invoicing the commission for various direct import suppliers
- Determining the Freight Details prior to invoicing.
- Invoicing the U.S. Tru-Serve and Ace Hardware Accounts using EDI systems
- Preparing Daily Commercial Shipment Invoice for the U.S. Orders
- Liaising with Canada and US Sales Reps to confirm various issues
- Relief receptionist when required
- Printing the Packing Slips for SAD Orders (Direct Import)
- Filing Packing Slips and Original Sample Orders
- Maintaining accuracy of Inventory Count
- Training new member for our team to take over the Invoicing tasks.
Majors Coordinator
DANICA BRANDS
01.2001 - 12.2008
- Order entry for Majors and International accounts
- Working with various EDI systems
- Updating and maintaining the Keynote pricelists
- Liaising with the Major’s account manager
- Liaising with the Warehouse manager
- Liaising with Sales Reps for Keynote
- Assisting Independent order entry (completely since Judy’s Absence for 6 months in 2003)
- Filing Original Orders
- Maintaining Customers file information
- Training a new staff to cover for independent order entry for 6 months in 2003
- Prepare custom documents for International orders
Order Entry/Invoicing
DANICA BRANDS
03.1997 - 12.2000
- Entering Canadian manual and uploading orders
- Retrieve orders from Keynote
- Entering all Samples Orders
- Preparing Excel summary sheet for Direct Import Orders (SAD)
- Maintaining Customers file information
- Filing Original Orders
- Invoicing the Canadian orders.
- Invoicing the commission for various direct import suppliers
- Determining the Freight Details prior to invoicing.
- Liaising with Canada Sales Reps to confirm various issues
- Relief receptionist when required
- Printing the Packing Slips for SAD Orders (Direct Import)
- Filing Packing Slips and Original Sample Orders
- Maintaining accuracy of Inventory Count
Education
Some College (No Degree) - Encore Careers
Douglas College
New WestminsterSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Flexible and adaptable
Languages
English
Chinese (Cantonese)
Timeline
Operation Support
DANICA BRANDS
01.2021 - 09.2023
Key Accounts Support
DANICA BRANDS
01.2009 - 12.2020
Order Entry/Invoicing Supervisor
DANICA BRANDS
01.2006 - 12.2008
Majors Coordinator
DANICA BRANDS
01.2001 - 12.2008
Order Entry/Invoicing
DANICA BRANDS
03.1997 - 12.2000
Some College (No Degree) - Encore Careers
Douglas College
Machine Skills
40 wpm, 200 net stroke wpm
Computer Software
- Microsoft Excel
- Microsoft Word