Mary Wei
London,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SERVER
Mandarin Restaurant
01.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Monitored food quality and freshness adhering to Ontario's health and safety guidelines
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
BAKER & ENTREPRENEUR
Home Kitchen
01.2024 - 08.2024
- Founded and operated a successful home-based bakery specializing in handcrafted bagels and bread
- Developed and refined recipes for a variety of bagel flavors, including traditional favorites like blueberry cream cheese, as well as innovative options and Asian-fused flavors such as taro mochi and pumpkin cheese
- Managed all aspects of the business, including ingredient sourcing, production scheduling, baking, packaging, marketing, and sales
Cashier Team Lead
Dairy Queen Grill & Chill
01.2021 - 01.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
HONOURS - SPECILIZATION IN FOODS AND NUTRITION
Western University
01.2027
Skills
- Food handling
- Customer service
- Problem-Solving
- Fast Problem solving
- Strong Communication
- Guest engagement
- Strong work ethic
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Certification
- Wednesday
- Friday
- Saturday
- Sunday
Timeline
BAKER & ENTREPRENEUR
Home Kitchen
01.2024 - 08.2024
SERVER
Mandarin Restaurant
01.2023 - 08.2024
Cashier Team Lead
Dairy Queen Grill & Chill
01.2021 - 01.2023
- Wednesday
- Friday
- Saturday
- Sunday
HONOURS - SPECILIZATION IN FOODS AND NUTRITION
Western University
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