Mary Wanjohi
Montreal,QC
Summary
Multi-talented Professional successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning, and decision-making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator
Gojoy (Remote) LLC
10.2022 - Current
- Assists the program manager with the creation of project roadmaps, tracks issues, and schedules meetings
- Manages day-to-day activities for the Project Management Team
- Analyzes project data and writes progress reports
- Ensures documentation is maintained throughout the length of the project
- Prepares internal documents, marketing materials, social media management, and internal and external email communication
- Facilitates communication and escalation between cross-functional teams to achieve team deliverables which have seen team delivery increase by 40%
- Assists the project manager to monitor project progress and proactively removing impediments which have seen process improvement by 50%
Customer Service Agent
Costco Limited
02.2022 - 10.2022
- Answered product and service questions and offered information on related products and services
- Boosted new customer NPS scores by 10%
- Placed and canceled an average of 200+ orders from customers, distributors, and agents a week
- Maintained a customer account information database (incl
- Canceling and updating customer accounts.
Head of Strategic Partnerships
Strathmore University
04.2017 - 08.2021
- Established University’s partnership goals and action plan ensuring alignment with strategic business needs
- Provided leadership and support to the executive team when market conditions became less than favorable through planning more effectively
- Arbitrated business decisions and strategies when partners and stakeholders reached an impasse
- For instance, to merge departmental goals to increase collaboration and productivity
- Provided strategic insight and guidance for business goals for each company while working together
Partnerships Manager
Strathmore University Business School
04.2014 - 04.2017
- Championed strategy planning and execution and offered strategic guidance for each partnering company on how to achieve their goals while working together in a partnership which increased university visibility by 65%
- Facilitated communication between each partnering entity and ensured each business heard the other's needs goals and expectations
- This increased alignment to business needs by 50%
- Championed the transition from a waterfall to an agile approach of engaging in strategic initiatives with partners as a short-term approach to establish long-term partnership goals
- Fostered a better work environment through open face-to-face communication, resulting in a 30% increase in employee satisfaction
- Negotiated and structured 200+ partnership agreements, ensuring mutual benefits and sustained engagement.
Business Development Manager
Medscan Diagnostic Center
, Kenya
01.2011 - 03.2014
- Spearheaded the launch of a medical diagnostic center, growing its capital base from 10 million USD to 63 million USD in 3 years
- Collaborated with a cross-functional team and supported the team by enabling decision-making and handling ambiguity
- Budgeted and reported on progress regularly.
Project Assistant
Migration
, Kenya
01.2010 - 12.2010
- Provided administrative support to the project manager, when necessary, throughout the project lifecycle
- Facilitated communication among team members and other stakeholders including the project manager
- Assisted in budget preparation and reporting, monitored work plan execution, and wrote reports
- Supported project manager in documenting budgeting, logging expenses, and filling financial results
- Assisted in mitigating project risks, identification, tracking, and resolution and ensured successful project outcomes.
Education
Certification: Professional Development Certificate in Collaboration & Productivity -
McGill University
01.2023
Scrum Master Certification -
01.2022
Master of Administration -
Jomo Kenyatta University
01.2017
Bachelor’s degree -
Kenyatta University
01.2008
Skills
- Project Management
- Strategic Planning
- Relationship Building
- Task Delegation
- Budget Preparation
- Proposal Development
- Agile Projects
- Flexible and Adaptable
- Attention to Detail
- Decision-Making
- Planning and Coordination
- Multitasking Abilities
- Interpersonal Communication
- Project Planning Oversight
- Resource Utilization Planning
Certification
- Certificate in Productivity and Collaboration, Mcgill University -2023
- Scrum Master Certification, Scrum Alliance- 2022
- Google Project Management Certification- 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Coordinator
Gojoy (Remote) LLC
10.2022 - Current
Customer Service Agent
Costco Limited
02.2022 - 10.2022
Head of Strategic Partnerships
Strathmore University
04.2017 - 08.2021
Partnerships Manager
Strathmore University Business School
04.2014 - 04.2017
Business Development Manager
Medscan Diagnostic Center
01.2011 - 03.2014
Project Assistant
Migration
01.2010 - 12.2010
Certification: Professional Development Certificate in Collaboration & Productivity -
McGill University
Scrum Master Certification -
Master of Administration -
Jomo Kenyatta University
Bachelor’s degree -
Kenyatta University
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