Mary Wangui Wanjohi
Cornwall,Ontario
Summary
Highly dependable, empathetic, and self-motivated Personal Support Worker with strong experience in resident care, mental health support, and residential housekeeping. Recognized for excellent communication, active listening, and a calm presence in high-pressure situations. Committed to delivering person-centred care that promotes the physical, emotional, and mental well-being of residents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Part-Time Personal Support Worker
Cogir Senior Living (The Westwood)
07.2025 - Current
- Assist residents with ADLs including bathing, dressing, grooming, cueing, and escorting
- Provide toileting and incontinence care
- Support mobility including transfers and use of mobility aids
- Perform bed-making, linen changes, and laundry organization
- Follow individualized care plans and care streams
- Observe and report changes in resident condition
- Support emotional and mental well-being of residents
- Collaborate with on-duty nurses
- Document care accurately using Yardi
Casual Personal Support Worker
Cogir Senior Living (Lynwood Park)
01.2025 - Current
- Provide personal care including bathing, feeding, and dressing
- Monitor and report health changes to Nurse on Duty (NOD)
- Document care accurately in Yardi
- Support housekeeping, laundry, and errands
- Maintain a clean and safe environment
- Offer emotional support with empathy
Customer Care Representative
Megascope Healthcare
11.2011 - 02.2020
- Responded to customer inquiries and resolved complaints efficiently
- Processed orders and maintained accurate records
- Promoted products and collaborated with team members to meet goals
Education
Certificate for Employment Program - undefined
Ottawa-Carleton District School Board
OttawaDiploma - Business Administration & Communication
Institute of Shipping and Management Studies
Nairobi03.2021
Skills
- Punctual, reliable, and highly organized
- Excellent attention to detail
- Adaptable, motivated, and quick to learn
- Strong verbal and written communication skills
- Experience in mental health support and crisis prevention
- Resident care & Activities of Daily Living (ADLs)
- Infection control & safety procedures
- Housekeeping, cleaning, and laundry support
- Electronic documentation (Yardi)
Languages
English
Full Professional
French
Limited Working
Certification
- Standard First Aid CPR Level C with AED – Holmes Safety Training (Issued: Nov 6, 2025 | Expires: Nov 5, 2028)
- Care Certificate – Caredemy (2023-09)
- IELTS – British Council Nairobi (2023-09)
- ORCA: Ontario Annual Mandatory Training – PSW Courses (Completed: 2025-07-27)
- ORCA: Dementia Inclusive Initiative Certificate (Completed: 2025-10-31)
ONTARIO ANNUAL MANDATORY TRAINING (ORCA) – SUMMARY
- Completed comprehensive PSW training as part of Ontario’s Annual Mandatory Training program through ORCA, covering essential skills for safe, effective, and person-centred care in long-term care and community settings. Training includes:
- Assistance with Bathing, Dressing, Feeding, and Personal Hygiene
- Continence Care and Resident Support
- Behaviour Management and Cognitive Impairment Care
- Complaints Process and Falls Prevention
- Fire Safety, Emergency Planning, and Injury Prevention
- Infection Control, Mental Health & Wellness, and Mental Stimulation
- Prevention of Resident Abuse
- This training ensures adherence to provincial care standards, safety procedures, and best practices for supporting residents’ physical, emotional, and mental well-being.
Timeline
Part-Time Personal Support Worker
Cogir Senior Living (The Westwood)
07.2025 - Current
Casual Personal Support Worker
Cogir Senior Living (Lynwood Park)
01.2025 - Current
Customer Care Representative
Megascope Healthcare
11.2011 - 02.2020
Certificate for Employment Program - undefined
Ottawa-Carleton District School Board
Diploma - Business Administration & Communication
Institute of Shipping and Management Studies