Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MARY WAMBUI NJOROGE

Montreal,QC

Summary

Dynamic and results-oriented professional with a proven track record of success in customer service and administrative roles. Seeking to leverage strong interpersonal skills and diverse experience to contribute effectively in the Canadian job market.

- Extensive experience in customer service, administrative support, and general assistance roles. - Proficient in handling customer inquiries, resolving issues, and maintaining customer satisfaction. - Strong organizational skills with a keen eye for detail and ability to multitask effectively. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment and independently with minimal supervision. - Quick learner with the flexibility to adapt to new environments and responsibilities.

Overview

10
10
years of professional experience

Work History

Operations Assistant

Blackstone Warehousing
05.2018 - 11.2023
  • Facilitated purchasing operations by assisting in procurement processes, including vendor communication, price comparisons, and order tracking.
  • Executed maintenance tasks to uphold facility standards and ensure equipment functionality, contributing to a safe and efficient work environment.
  • Conducted thorough and systematic cleanup activities, adhering to established cleanliness protocols and safety guidelines.
  • Managed files and records meticulously, implementing systematic organization methods to enhance accessibility and streamline retrieval processes.
  • Adapted flexibly to meet evolving demands, readily assisting with various tasks as required to support team objectives and operational efficiency

Customer Service Representative

Sunrise Pharmaceuticals
06.2016 - 04.2018
  • Provided exceptional customer service by addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
  • Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer queries.
  • Maintained detailed records of customer interactions and transactions, ensuring accuracy and completeness.
  • Collaborated with cross-functional teams to optimize service delivery and enhance customer satisfaction.

Administrative Assistant

Omega Logistics
01.2014 - 05.2016
  • Provided administrative support to the logistics team, including data entry, document management, and correspondence.
  • Assisted with the coordination of shipments and deliveries, ensuring accurate and timely processing.
  • Responded to client inquiries and resolved issues promptly and efficiently.
  • Contributed to the development and implementation of administrative processes to improve efficiency and productivity.

Education

Diploma - Diploma in Cosmetology And Spa Therapy

Ashley’s Beauty College
Kenya
04.2012

Skills

  • Appointment Scheduling
  • Quality Control
  • Material Handling
  • Storage Organization

References

Available upon request

Languages

English
Professional Working

Timeline

Operations Assistant

Blackstone Warehousing
05.2018 - 11.2023

Customer Service Representative

Sunrise Pharmaceuticals
06.2016 - 04.2018

Administrative Assistant

Omega Logistics
01.2014 - 05.2016

Diploma - Diploma in Cosmetology And Spa Therapy

Ashley’s Beauty College
MARY WAMBUI NJOROGE