MARY WAMBUI NJOROGE
Montreal,QC
Summary
Dynamic and results-oriented professional with a proven track record of success in customer service and administrative roles. Seeking to leverage strong interpersonal skills and diverse experience to contribute effectively in the Canadian job market.
- Extensive experience in customer service, administrative support, and general assistance roles. - Proficient in handling customer inquiries, resolving issues, and maintaining customer satisfaction. - Strong organizational skills with a keen eye for detail and ability to multitask effectively. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team environment and independently with minimal supervision. - Quick learner with the flexibility to adapt to new environments and responsibilities.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Blackstone Warehousing
05.2018 - 11.2023
- Facilitated purchasing operations by assisting in procurement processes, including vendor communication, price comparisons, and order tracking.
- Executed maintenance tasks to uphold facility standards and ensure equipment functionality, contributing to a safe and efficient work environment.
- Conducted thorough and systematic cleanup activities, adhering to established cleanliness protocols and safety guidelines.
- Managed files and records meticulously, implementing systematic organization methods to enhance accessibility and streamline retrieval processes.
- Adapted flexibly to meet evolving demands, readily assisting with various tasks as required to support team objectives and operational efficiency
Customer Service Representative
Sunrise Pharmaceuticals
06.2016 - 04.2018
- Provided exceptional customer service by addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
- Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer queries.
- Maintained detailed records of customer interactions and transactions, ensuring accuracy and completeness.
- Collaborated with cross-functional teams to optimize service delivery and enhance customer satisfaction.
Administrative Assistant
Omega Logistics
01.2014 - 05.2016
- Provided administrative support to the logistics team, including data entry, document management, and correspondence.
- Assisted with the coordination of shipments and deliveries, ensuring accurate and timely processing.
- Responded to client inquiries and resolved issues promptly and efficiently.
- Contributed to the development and implementation of administrative processes to improve efficiency and productivity.
Education
Diploma - Diploma in Cosmetology And Spa Therapy
Ashley’s Beauty College
Kenya04.2012
Skills
- Appointment Scheduling
- Quality Control
- Material Handling
- Storage Organization
References
Available upon request
Languages
English
Professional Working
Timeline
Operations Assistant
Blackstone Warehousing
05.2018 - 11.2023
Customer Service Representative
Sunrise Pharmaceuticals
06.2016 - 04.2018
Administrative Assistant
Omega Logistics
01.2014 - 05.2016
Diploma - Diploma in Cosmetology And Spa Therapy
Ashley’s Beauty College