Mary Van Wagner
Citrus Heights
Summary
Dynamic customer service professional with experience at The UPS Store, excelling in cash handling and complex problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Proven ability to train new associates and maintain a safe, organized work environment, ensuring operational efficiency and team success.
Overview
7
7
years of professional experience
Work History
Associate
The UPS Store 5171
06.2022 - Current
- Provided exceptional customer service while maintaining a friendly and efficient atmosphere.
- Operated cash register accurately, handling transactions and managing cash flow.
- Packed items in accordance with UPS shipping guidelines.
- Collaborated with team members to maintain cleanliness and organization in packaging areas.
- Performed Notaries and Live scans daily in accordance with state laws.
- Handling Bank drops as well as the opening and closing of tills.
- Maintained inventory accuracy through regular stock checks.
- Enhanced customer satisfaction by providing knowledgeable product recommendations.
- Trained new associates on store policies and procedures for seamless integration.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Processed customer transactions efficiently using point-of-sale system.
Team Member
McDonalds
11.2018 - 08.2022
- Adapted quickly to changing priorities during peak hours, ensuring timely service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Handled cash transactions accurately at point-of-sale systems.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Experienced in handling multiple positions in the kitchen including handling the registers, taking orders, organizing hand out station, making coffees both standard and complex, covering the French fries station, restocking the front, and handling the ice cream related products.
Education
High School Diploma -
Rocklin High School
Rocklin, CABachelor of Science - Cellular And Molecular Biology
Sacramento State University
Sacramento12.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Complex Problem-solving
- Courteous and professional
- POS system operation
- Dependable
- Critical Thinking
- Organized
Timeline
Associate
The UPS Store 5171
06.2022 - Current
Team Member
McDonalds
11.2018 - 08.2022
High School Diploma -
Rocklin High School
Bachelor of Science - Cellular And Molecular Biology
Sacramento State University