Mary Valdivia
Ventura
Summary
Dedicated leader with extensive experience in team management and staff training. Skilled in enhancing performance through effective communication and conflict resolution, ensuring a productive and compliant work environment. Ready to leverage expertise to drive operational excellence.
Overview
2027
2027
years of professional experience
Work History
Shipping Rep I
FedEx Office
Camarillo
2022 - Current
- Achieved daily performance targets set by management, contributing to overall warehouse efficiency.
- Engaged in training sessions to enhance skills and improve job performance.
- Executed warehouse tasks, including inventory picking, replenishment, packing, and loading/unloading trucks, ensuring smooth operations.
Lead Concierge
Cypress Place Senior Living
Ventura
10.2006 - 03.2018
- Oversaw front desk operations, greeting residents and visitors professionally
- Trained new staff on concierge protocols and customer service standards.
- Maintained comprehensive records of guest feedback, identifying trends to improve resident satisfaction.
- Developed weekly reports detailing concierge desk activities, enhancing communication with management.
- Conducted regular performance reviews to enhance team member development.
- Facilitated resolution of staff conflicts, fostering a collaborative and professional work environment.
- Ensured compliance with safety regulations within department operations.
- Performed administrative tasks such as filing documents and managing inventory.
Education
High School Diploma -
Oxnard High School
1199 W 5th St03-1994
Skills
- Logistics coordination
- Safety compliance
- Customer relations
- Performance improvement
- Staff training
- Systems and software expertise
- Team leadership
- Teamwork
- Communication skills
Timeline
Lead Concierge
Cypress Place Senior Living
10.2006 - 03.2018
Shipping Rep I
FedEx Office
2022 - Current
High School Diploma -
Oxnard High School