MARY TAMAYO
Fort St. John,BC
Summary
Experienced and knowledgeable senior receptionist with a strong background in administrative support and customer service. Successfully managing the company\'s reputation with customers, ensuring high levels of efficiency and accuracy throughout 13 years of experience. Consistently maintaining amiable interactions with colleagues and clients, advocating for internal policy execution and positive client interactions. Dedicated to representing business interests to promote internal goal achievement and external business outreach. Well-versed in maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces, and customer areas. Experienced team player with good organizational skills and a productive approach to handling simultaneous tasks. Focus is always on producing high-quality and professional results. Additionally, possesses a high-energy personality and extensive experience in the restaurant industry, excelling at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires while remaining calm and level-headed in all types of situations. Hardworking picker packer with warehouse safety expertise, accurately picking and packaging items in preparation for shipment. A punctual and team-oriented employee who is willing to work overtime when necessary.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host and Server
Mr. Mikes
04.2024 - Current
- Maintains a Guest focus while performing all duties
- Maintains full knowledge of all Mr. Mike menus, recipes, offerings, and other pertinent information relative to this position
- Use of standard recipe books (Preparation/Cook & Present Manuals) for preparing, cooking, and presenting all Mr Mikes menu items
- Portion food products before cooking according to Mr Mike's standard portion sizes and recipe specifications
- Stock and maintain sufficient levels of food products online or in the kitchen to ensure smooth service periods
- Assumes 100% responsibility for the quality and presentation of all items served
- Reports all equipment problems, out-of-stock items, and kitchen maintenance issues to restaurant management/leaders
- Use and understanding of Squirrel POS bill system (i.e
- Reading bills)
- Understand and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies, and procedures
- Adhere to all food handling procedures as outlined in the Food Safety Plan of Mr. Mike's Occupational Health & Safety Manual
- Perform other related duties as assigned by the kitchen manager or manager/leader on duty
- Completes assigned side work/duties during non-busy service periods
- Maintains a professional appearance, consistent with Mr. Mike's Dress Code standards, at all times
- Communicate effectively with all Mr. Mike's Team Members to help improve and/or enhance the overall guest experience
- Reports to work as scheduled, in dress code, and ready to be in position
- Maintains a professional and friendly relationship with all Mr. Mike's Team Members
- Follows checklists and standard operating procedures
- Maintains a safe, clean, sanitized, and organized work area
- Washes dishes as necessary
- Constantly increasing their knowledge of Mr. Mike's food, beverages, and other products and services
- Works as part of a ‘TEAM' by helping other TEAM MEMBERS perform the duties of their positions
- Attend team member meetings and bring suggestions for improvement
OMNI Customer Fulfillment Associate
Walmart
01.2024 - Current
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve 'On Time' delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality i.e
- No damaged products, freshest product selection etc
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution
- Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization's mission and core values
- Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Implemented proactive communication strategies to keep customers informed of order statuses and potential delays.
- Troubleshot technical issues related to the company''s e-commerce platform, providing prompt resolutions for customers experiencing difficulties placing orders.
Receptionist Administrator
Action Property Mgmt And Realty
05.2024 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as thefirst point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- I collaborated with team members on various projects to achieve department goals and improve efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Organized meetings for executives and coordinated the availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
Cleaner
BZ maintenance services LTD
02.2024 - 04.2024
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris, and other waste materials from the premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors, and other surfaces to maintain a professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry's best practices framework.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes, and removing debris.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following aregular schedule.
Education
Post-Baccaleurate Diploma - Business Management in Information Technology
Northern Lights College
Fort St. John, BC12.2025
Bachelor of Science - Information Technology
Cavite State University
Cavite, Philippines04.2011
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Management
- Shipping procedures
- Loading and unloading
- Shipping and receiving
- Order Picking
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
Languages
English
Professional Working
Certification
- ServSafe
- WHMIS
- First Aide CPR Certificate
Timeline
Receptionist Administrator
Action Property Mgmt And Realty
05.2024 - 08.2024
Host and Server
Mr. Mikes
04.2024 - Current
Cleaner
BZ maintenance services LTD
02.2024 - 04.2024
OMNI Customer Fulfillment Associate
Walmart
01.2024 - Current
Post-Baccaleurate Diploma - Business Management in Information Technology
Northern Lights College
Bachelor of Science - Information Technology
Cavite State University
Work Preference
Work Type
Part TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursSimilar Profiles
Caleb HortonCaleb Horton
Cutting Grass For Neighbors at Mr. MikesCutting Grass For Neighbors at Mr. Mikes
K.G. RajaK.G. Raja
Food Service Supervisor at Mr. MikesFood Service Supervisor at Mr. Mikes
JENNIFER CONSTANTINOJENNIFER CONSTANTINO
Server at Mr. MikesServer at Mr. Mikes
Abbygail WilliamsAbbygail Williams
Receptionist at Better Cents BookkeepingReceptionist at Better Cents Bookkeeping
Zackary RyanZackary Ryan
Plant Operator at R360 Environmental SolutionsPlant Operator at R360 Environmental Solutions