Mary Smart

Administration and Organization

• Prepared and modified documents such as reports, drafts, memos, and emails
• Organized and scheduled office work
• Maintained electronic and manual filing of documents
• Assisted in resolving any administrative problems or inquiries
• Performed data entry and scanning of documents
• Purchased and managed office supplies
• Received calls from customers regarding their inquiries and helped to resolve any complaints
• Sorted incoming mails, faxes and courier deliveries for distribution
• Used strong interpersonal communication skills to convey information to others.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Increased customer engagement through social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Designed and implemented social media strategies to align with business goals.
• Managed relationships with third-party vendors and suppliers to establish timely delivery of services.

• Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to the main human resources files.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Drafted correspondence and other documents for the CEO and department heads in the company's voice.