Mary Schmidt
Barrhead,AB
Summary
Dynamic professional with a proven track record in customer service and financial transactions, notably at Ace Hardware and ATB Financial. Excelled in problem-solving and adaptability, enhancing customer satisfaction and loyalty. Skilled in payment management and teamwork, consistently prioritized client needs and streamlined processes, achieving significant improvements in service delivery.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Customer Service
Ace Hardware
01.2004 - 08.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Bank Teller
ATB Financial
01.2002 - 03.2004
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
No Degree -
Carrot River High School
Carrot River, SKSkills
- Online chat and email
- Call center experience
- Team training and development
- Payment management
- Problem-solving skills
- Adaptability
- Professionalism
- Phone Etiquette
- Teamwork skills
- Business ethics
- Information Gathering
- Recordkeeping strengths
Languages
English
Professional Working
Timeline
Customer Service
Ace Hardware
01.2004 - 08.2020
Bank Teller
ATB Financial
01.2002 - 03.2004
No Degree -
Carrot River High School
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