MARY RYDALL
Owen Sound,Ontario
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
25
25
years of professional experience
Work History
General Manager
Queen Of Hearts Nursery School
11.2023 - Current
- Costing budget reduction, with inventory control measures and product comparison analysis.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability through marketing and social media strategies.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Improved employee awareness of health and safety practices by conducting regular training sessions.
- Regularly updated procedural manuals to incorporate changes in regulatory requirements or internal policies, maintaining an accessible resource for all employees on the desk operations team.
- Improved social media engagement by designing eye-catching graphics for posts and promotions.
- Enhanced brand recognition by designing visually appealing marketing materials such as logos, brochures, and advertisements.
- Increased website traffic with compelling graphic content that showcased products and services.
Operation Manager/ Business Development Specialist
Mamma's Meals Food Services Inc. O/a The European Bakery Café
10.2018 - 11.2023
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Contributed to the development of strategic business plans aimed at expanding the Brand.
- Collaborated with cross-functional teams to create cohesive sales and marketing plans for product launches.
- Participated in industry networking events to establish connections with potential clients and partners.
- Enhanced financial reporting for executive decision-making by producing accurate and timely financial statements.
- Prepared detailed variance analyses for presentation to senior leadership, highlighting areas requiring further attention or action.
Manager of Operations
CFC-Cafe
06.2014 - 08.2018
- Established positive and effective communication among staff, volunteers and organization leadership.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Marketing & National Alliance Coordinator, Manager of Operations
Comfort Keepers Canada
01.2010 - 06.2014
- Business Development Specialist, MS office, e-RSP Scheduling, Outlook, Publisher, FTP Site management, International FTP site, Local and Corporate Web Site Management, E-Max, Brand Compliance for Franchises, Public Presentations and event planning, Business Development
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Recruited top talent to maximize profitability.
- Liaised between the United States Franchise Corporation and the Canadian Franchisees to align and collaborate in mirroring Franchise to improve communications marketing & branding efforts.
Line Supervisor, Production Technician, Quality Control, Ergonomics Task Force Leader, Final Inspection Line
Johnson Controls
06.1999 - 06.2009
Owner/Operator
R&B Mechanical Heating & Cooling
06.2013 - 11.2017
- Assisted in installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Used all tools to install, connect and adjust thermostats, humidistats and timers.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Answered customer questions and helped resolve various concerns.
- Operated variety of power tools and hand tools.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Pulled parts off store shelves to fill customer orders.
- Completed all new warranties for appliances and parts on all new installs.
- Managed day-to-day business operations.
Education
Human Resources Management
SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY
TORONTO, ONT.01.2003
DIPLOMA -
CENTRE DUFFERIN DISTRICT HIGH SCHOOL
01.2001
Skills
- Operations Management
- Inventory Management
- Customer Service
- Business Development
- Health and safety compliance
- Vendor Sourcing
- Invoice Processing
- MS Office
- Social Media Marketing
- Building and Facility Management
- Customer relations specialist
- Business Administration
References
Please find attached:
Written Letters of Recommendation
Hobbies and Interests
- Woodworking
- Kayaking
- Graphic Designing
Timeline
General Manager
Queen Of Hearts Nursery School
11.2023 - Current
Operation Manager/ Business Development Specialist
Mamma's Meals Food Services Inc. O/a The European Bakery Café
10.2018 - 11.2023
Manager of Operations
CFC-Cafe
06.2014 - 08.2018
Owner/Operator
R&B Mechanical Heating & Cooling
06.2013 - 11.2017
Marketing & National Alliance Coordinator, Manager of Operations
Comfort Keepers Canada
01.2010 - 06.2014
Line Supervisor, Production Technician, Quality Control, Ergonomics Task Force Leader, Final Inspection Line
Johnson Controls
06.1999 - 06.2009
Human Resources Management
SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY
DIPLOMA -
CENTRE DUFFERIN DISTRICT HIGH SCHOOL
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