Mary Ruheni
Niagara Falls,ON
Summary
Professional housekeeping & customer services. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
9
9
years of professional experience
Work History
General Laborer
IBIS Style Hotel Makkah
2014.05 - 2020.01
- House management, House keeping, Customer service, Laundry services
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
Domestic Care giver
Residential apartments- Comfort care 360
2012.04 - 2014.04
- Providing nursing services, Cleaning services, Providing personal assistance to the client, Mobility assistance to clients
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
House keeper/ Customer service representative
PCEA Guest house
2010.12 - 2011.09
- House keeping, Waitress, Front desk services
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Diploma - Food & Beverage management
Online Basic Security
Flash Security
Niagara Falls, ON03.2024
GED -
Mathenge Institute of Technology
Nyeri, Kenya11.2010
Skills
- Basic computer skills e.g MS word, Excel, PowerPoint
- Caregiving
- Housekeeping inventory
- Customer service
- Multitasking ability
- Time management
- Willingness to learn
- Regulations Compliance
- Debris and trash removal
- Quality Control
Accomplishments
Employee of the year award, 01/2017, 12/2017, Feted for the best employee in my department
Languages
English
Professional Working
Swahili
Native or Bilingual
Arabic
Full Professional
en
Elementary
Personal Information
Title: General Laborer
Hobbies and Interests
- Reading
- Customer service
- Travelling
- Baking
Projects
Coffee farming, 2007, 2010, Undertook a 10ha coffee farming project in family land Public service vehicle sector industry
Timeline
General Laborer
IBIS Style Hotel Makkah
2014.05 - 2020.01
Domestic Care giver
Residential apartments- Comfort care 360
2012.04 - 2014.04
House keeper/ Customer service representative
PCEA Guest house
2010.12 - 2011.09
Diploma - Food & Beverage management
Online Basic Security
Flash Security
GED -
Mathenge Institute of Technology
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