Mary Robertson
Newmarket,ON
Summary
Motivated professional with a strong background in customer service and team management. Skilled in problem-solving and effective communication, contributing to improved customer satisfaction and team performance in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Pro Shop Attendant
St. Andrew's Valley Golf Club
Aurora, ON
04.2024 - Current
- Managed daily operations of pro shop, ensuring seamless customer service and efficient inventory management.
- Trained new staff on sales techniques and product knowledge to enhance team performance.
- Conducted equipment maintenance and repairs, ensuring optimal performance for all rental items.
- Developed promotional strategies to increase merchandise sales during peak seasons.
- Oversaw cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Teaching Assistant
Northern Lights Public School
Aurora, ON
09.2025 - 01.2026
- Facilitated classroom activities, enhancing student engagement and participation.
- Supported curriculum development by providing feedback on lesson plans and instructional materials.
- Assisted teachers in managing classroom behavior, promoting a positive learning environment.
- Collaborated with educators to implement individualized learning strategies for diverse student needs.
- Streamlined administrative tasks, increasing efficiency in lesson preparation and resource management.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Customer Service Representative
Canadian Tire
Aurora, ON
11.2021 - 11.2025
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Trained new staff on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions accurately using point-of-sale systems to ensure quick service.
- Collaborated with team members to maintain stock levels and product displays.
Education
Bachelor of Arts - Elementary Education
Brock University
St. Catharines, ON06.2029
Dr. GW Williams Secondary School
Aurora, ON06.2025
Skills
- Customer relationship building
- Staff training and development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Strong communication and interpersonal skills
- Multitasking Abilities
- Adaptable and flexible
Languages
English
Native or Bilingual
Timeline
Teaching Assistant
Northern Lights Public School
09.2025 - 01.2026
Pro Shop Attendant
St. Andrew's Valley Golf Club
04.2024 - Current
Customer Service Representative
Canadian Tire
11.2021 - 11.2025
Bachelor of Arts - Elementary Education
Brock University
Dr. GW Williams Secondary School