Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mary Ritchie

Windsor,ON

Summary

Dedicated professional with extensive experience in customer service and housekeeping at Holiday Inn Express Hotel. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in cleaning bathrooms and maintaining organization, ensuring a welcoming environment. Recognized for training new staff and promptly addressing guest needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Holiday Inn Express Hotel
Widsor Ont
02.2024 - 03.2025
  • Cleaned and sanitized guest rooms to ensure high standards of cleanliness and comfort.
  • Restocked supplies and amenities in rooms, enhancing guest satisfaction and convenience.
  • Reported maintenance issues promptly to management for efficient resolution.
  • Assisted in training new staff on housekeeping procedures and safety protocols.

Waitress Hostess

Ten Diner
Windsor, ON
07.2023 - 12.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Assisted in training new team members on menu offerings and service standards.

Cashier

Dollarrama
Windsor, ON
06.2019 - 08.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring balanced cash drawers at shift end.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.

Cashier

Tim Hortons
Windsor, ON
12.2016 - 07.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawers and handling discrepancies.
  • Explained product features and promotions to enhance customer shopping experience.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Education

Psw And Hospatality - Psw

Canadian College
Windsor, ON
02-2025

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping

Languages

English

Certification

psw graduate

Hospatality graduate

Timeline

Housekeeping Room Attendant

Holiday Inn Express Hotel
02.2024 - 03.2025

Waitress Hostess

Ten Diner
07.2023 - 12.2023

Cashier

Dollarrama
06.2019 - 08.2020

Cashier

Tim Hortons
12.2016 - 07.2017

Psw And Hospatality - Psw

Canadian College
Mary Ritchie