Mary Rinaldi
Niagara Falls,Canada
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Calvin Klein
01.2024 - Current
- Manage daily store operations, optimizing efficiency and ensuring adherence to company policies.
- Oversee merchandising strategies, product placement, and store layout to maximize sales and customer engagement.
- Maintain accurate inventory levels, implement loss prevention strategies, and ensure stock replenishment.
- Train and mentor associates on operational best practices and merchandising techniques.
- Collaborate with senior management to execute corporate strategies and meet sales targets.
Store Manager
Calvin Klein Accessories
01.2014 - 01.2024
- Lead and develop a high-performing sales team, ensuring top-tier customer service and operational efficiency.
- Drive revenue growth by implementing strategic merchandising, promotions, and sales techniques.
- Optimize store performance through effective inventory control, visual merchandising, and team training.
- Achieved a 98% customer loyalty signup rate and maintained a 95% customer service satisfaction score.
- Reduce shrinkage, loss prevention concerns and successfully meeting company shrink targets.
- Oversee daily store operations, ensuring seamless workflow, compliance with corporate policies, and an exceptional shopping environment.
Associate Manager
Payless Shoe Source
01.1998 - 01.2014
- Directed daily store operations, including opening and closing procedures, payroll management, and accurate cash handling through daily banking processes.
- Recruited, trained, and developed a high-performing team of associates, fostering adherence to company policies and delivering exceptional customer service.
- Optimized inventory management processes, ensuring accurate stock levels, timely replenishment, and effective loss prevention strategies.
- Maintained operational efficiency by implementing structured workflows, scheduling, and delegation of tasks.
- Delivered superior customer experiences by resolving complaints, addressing inquiries, and upholding service excellence standards.
- Collaborated with regional management to implement corporate initiatives, meet sales targets, and improve store performance.
Education
OSSD -
Niagara Falls Collegiate Vocational Institute
01.1983
Skills
- Leadership and Team Development
- Proven ability to mentor, motivate, and manage high-performing teams, fostering collaboration and productivity to achieve organizational goals
- Strategic Sales and Revenue Growth
- Expertise in implementing sales strategies, driving revenue, and consistently exceeding targets through effective promotions and customer engagement
- Customer Experience Excellence
- Exceptional focus on delivering superior customer service, enhancing satisfaction, loyalty, and retention in a competitive retail environment
- Operational and Inventory Management
- Proficient in optimizing store operations, managing inventory, reducing shrinkage, and ensuring efficient supply chain coordination
- Communication and Problem-Solving
- Strong communication, negotiation, and conflict resolution skills, with a demonstrated ability to advocate for customer needs and resolve challenges effectively
Language
English
Italian
Timeline
Assistant Store Manager
Calvin Klein
01.2024 - Current
Store Manager
Calvin Klein Accessories
01.2014 - 01.2024
Associate Manager
Payless Shoe Source
01.1998 - 01.2014
OSSD -
Niagara Falls Collegiate Vocational Institute