MARY REYES
Edmonton,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
OGILVIE LLP
Edmonton, Canada
02.2024 - Current
- As the face of the firm, I am responsible for greeting clients and ensuring they have a positive client service experience
- Answering phone calls, responding to the caller’s needs and transferring calls to the appropriate lawyer or assistant
- Coordinating mail and courier services – incoming and outgoing deliveries • Distributing faxes and emails
- Processing payments by cheque, debit and/or credit
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Organized conference room reservations for meetings or events.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
GUEST EVENT EXPERT – EXECUTIVE LOUNGE/IN-ROOM DINING
JW MARRIOTT ICE DISTRICT
Edmonton, Canada
05.2022 - Current
- Monitor club lounge for seating availability, service, safety, and well-being of guests
- Craft and prepare alcoholic and non-alcoholic drinks and cocktails to guests
- Knowledge in Wine and alcohol
- Prepare and serve hot, cold, and/or alcoholic beverages
- Stock ice, glassware, and supplies
- Provide Excellent customer service to guests
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
- Introduce wines and alcoholic beverages to guests.
GUEST EVENT EXPERT - BANQUETS
JW MARRIOTT ICE DISTRICT
Edmonton, Canada
05.2022 - Current
- Welcome and acknowledge guests according to company standards
- Provides information to help with food and beverage selection
- Serve food and wine in a professional manner that is in accordance with the Company's standards
- Knowledge of dietary restrictions of food
- Experience as the cashier during host and cash bar events
- Reading event order and setting up the buffet.
ADMINISTRATIVE ASSISTANT/EVENT EXECUTIVE
JUAN CARLO THE CATERER INC.
Batangas City, Philippines
10.2019 - 06.2021
- Answering emails and do mass mailings
- Answer and direct phone calls
- Plan meetings and take notes or do minutes during the meeting
- Organize schedules and plan meetings for the executive
- Book and organize event details for clients
- Upsell our products and services to clients.
ASSISTANT CULINARY SUPERVISOR
SALT LAKE MARRIOTT DOWNTOWN AT CITY CREEK
Salt Lake City, USA
07.2018 - 07.2019
Education
Business Administration- Management -
Northern Alberta Institute of Technology
04.2024
Skills
- Conflict Resolution
- Marketing and upselling
- Attention to detail
- Time management skills
- Teamwork and Collaboration
- Organizational Skills
- Friendly, Positive Attitude
- Data Entry
- Critical Thinking
- Communication
- Customer Service
- Office Management
- Administrative Support
- File Management
- Mail handling
Accomplishments
- Employee of the quarter (2018)
- Employee of the month (2019)
References
- BRIAN NGUYEN, F&B Supervisor, 780-606-6789, brian.nguyen@marriott.com, JWMARRIOTT ICE DISTRICT, Edmonton, AB
- CHEF JASON GRAY, Former Executive Chef, 385-347-8026, jason.gray@homesteadresort.com, SALT LAKE MARRIOTT DOWNTOWN AT CITY CREEK, Salt Lake City, UT, USA
Timeline
RECEPTIONIST
OGILVIE LLP
02.2024 - Current
GUEST EVENT EXPERT – EXECUTIVE LOUNGE/IN-ROOM DINING
JW MARRIOTT ICE DISTRICT
05.2022 - Current
GUEST EVENT EXPERT - BANQUETS
JW MARRIOTT ICE DISTRICT
05.2022 - Current
ADMINISTRATIVE ASSISTANT/EVENT EXECUTIVE
JUAN CARLO THE CATERER INC.
10.2019 - 06.2021
ASSISTANT CULINARY SUPERVISOR
SALT LAKE MARRIOTT DOWNTOWN AT CITY CREEK
07.2018 - 07.2019
Business Administration- Management -
Northern Alberta Institute of Technology