Experienced leader in the social services field with strong background in guiding teams, managing clinical development of a team, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Program Manager
Therapeutic Family Care Program
10.2021 - Current
Ensures that clinical and client services are utilized and continuously improved.
Strong advocate for DEI in the workplace and very aware of the impact on families we service.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Identified program obstacles and communicated possible impacts to team.
Coached team members on professional development opportunities, contributing to improved overall performance.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Managed approximately 12-15 full time staff and 25-30 casual staff
Developed and maintained logistics workflows, procedures and reports.
Optimized resource allocation, effectively balancing priorities and managing competing demands.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
Developed and maintained a multi-million dollar budget.
Managed and reported on outcome measures.
Program Supervisor
Therapeutic Family Care Program
01.2011 - 10.2021
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Coached team members on productivity strategies to accomplish challenging goals.
Assisted with community resources for healthcare and mental health.
Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Reduced employee turnover rate by fostering positive work environment and providing opportunities for professional growth.
Participated in community events to promote services and engage with public.
Provided leadership, guidance and support to staff members.
Clinical Case Consultant
Therapeutic Family Care Program
10.2006 - 01.2011
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Supported clients and families with empathy and compassion during difficult times.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Child and Youth Worker
Durham District School Board
01.2005 - 10.2007
Clinical Case Worker
Loft Community Services
01.2001 - 01.2006
Education
Bachelor of Arts - Child And Youth Care
Toronto Metropolitan University
Toronto
Diploma - Child And Youth Worker
George Brown College
Toronto, ON
Skills
Team Leadership
Flexible and Adaptable
Change Management
Work Delegation
Partnership Development
Accomplishments
Development of Strategic directions and priorities
Chaired the DEI committee at Highland Shores Children's Aid for several years, as well was the lead trainer in the agency for Equity in Child Welfare.
co-authored several journal articles related to outcome measures of the TFC program.
Privacy training and high regard for client confidentiality