Enthusiastic and motivated Office Coordinator passionate about customer service. Dedicated to providing highest quality service and making customers feel welcome. Team player proficient at exceeding sales expectations and furthering company goals. Articulate communicator and problem solver committed to creating positive customer experiences.
Hi, I’m
Mary Pinkney
Calgary,AB
Summary
Overview
23
years of professional experience
1
Certification
Work History
ConfiDENTAL Health & Dental Clinic
Office Coordinator
02.2016 - 02.2023
Job overview
- Reception/Customer Check-In – ensuring patients are comfortable and relaxed
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Bookkeeping: Prepared and submitted monthly, quarterly and annual financial statements to Chartered Accountant and Financial Institutions
Bonavista Energy
Production Accountant
09.2013 - 01.2016
Job overview
- Full cycle Production Accounting
- Review production field data
- Calculation and analysis of both operated and non-operated monthly production volumes,
- Confirm sales split allocations with pipelines and purchasers
- Book revenue and clear accounts receivable
- Maintain reporting requirements in Petrinex and BC OGC
- Royalty calculations as required
Shell Canada
Senior Production/Senior Revenue Accountant
01.2009 - 11.2012
Job overview
- Full cycle production accounting BC Gas Plants
- Validate daily/monthly data, enter into production accounting software and reconciliation of data integrity issues, liaise with field operators to resolve issues
- Complete production calculation and product allocations
- Analyze data: look for trends and correctness using reporting metrics and KPI’s
- Liaise with field monthly to review any changes or challenges to daily production volumes
- Ensure compliance with Joint Venture Agreements and Land Contracts
- Train and mentor new staff on AB and BC desks
IMV Projects
Accounting Technician
11.2006 - 12.2007
Job overview
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Municipal District Of Rockyview #44
Customer Service Representative
05.2004 - 05.2006
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
- Reconcile current and prepaid GL accounts
- Maintain property ownership and TIPP
- Maintain Tax Recovery and Tax Sale properties
- Assessment changes per ARB rulings
- Create tax rate and apply levy
- Alberta Registry searches (Corporate and Property)
TD Canada Trust
Customer Experience Associate
01.2000 - 10.2000
Job overview
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Opened new accounts, sold and promoted bank services: Visa, client cards, term deposits, etc.
- Consistently exceeded quarterly sales targets set by Branch Manager.
- Performed credit check on all customers to assess eligibility for Visa, overdraft, etc. in order to proactively promoted products and services to customers.
- Participated in sales marketing activities of Visa cards, requiring cold calling of customers.
- Provide exceptional customer service through listening skills, showing empathy when required and finding the best possible solutions based on customer's needs.
- Handle customer's issues and complaints in a courteous fashion and create viable solutions quickly.
- Cross-sell banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
Education
C W Jeffery's Secondary SchoolToronto
High School Diploma
University Overview
SAITCalgary
Production Accountant Certificate from Accounting
12.2008
University Overview
Skills
- Handling Complaints
- Community Relationships
- Meeting Coordination and Support
- Office Reception
- Staff Training
- PowerPoint Presentations
- Advanced Excel Spreadsheet Functions
- Microsoft Office
- Employee Timesheet Processing
- Customer Service
- Bookkeeping
- Account Reconciliation
- Accounts Payable and Receivable
Accomplishments
Accomplishments
- Recognized by management for proficient accounting and interpersonal skills and promoted to Mentor New Graduate hires
- Investigated, identified and reconciled account discrepancies totaling $10,000 in company savings.
- Collaborated with BC Auditors to establish accurate formulas on Carbon/Motor Fuel Tax payable
- Developed policies and procedures manual for New Well Setups in AB and BC
Languages
English
Native or Bilingual
Certification
5 Star Customer Service Certificate
CAPPA Level 5
IFIC
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Office Coordinator
ConfiDENTAL Health & Dental Clinic
02.2016 - 02.2023
Production Accountant
Bonavista Energy
09.2013 - 01.2016
Senior Production/Senior Revenue Accountant
Shell Canada
01.2009 - 11.2012
Accounting Technician
IMV Projects
11.2006 - 12.2007
Customer Service Representative
Municipal District Of Rockyview #44
05.2004 - 05.2006
Customer Experience Associate
TD Canada Trust
01.2000 - 10.2000
C W Jeffery's Secondary School
High School Diploma
SAIT
Production Accountant Certificate from Accounting
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