MARY PHAM
Toronto,ON
Summary
Experienced bottle server with nearly 3 years of experience in the nightlife industry who is committed to providing exceptional guest service. Skilled in upselling products in a high-energy and fast-paced environment while maintaining good rapport with VIP clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bottle Server
PENTHOUSE 17
10.2025 - 12.2025
- Delivered high-end bottle service in a fast-paced nightlife environment, ensuring exceptional guest satisfaction
- Managed VIP tables and sections
- Increased club sales by effectively upselling premium liquor and bottle packages
- Built and maintained strong rapport with guests to encourage repeat business and increase sales
- Prepared and presented bottles with attention to detail, including mixers, glassware, garnishes, and sparklers/signs
- Maintained strong product knowledge of spirits, champagne, and club packages to deliver efficient service
- Handled high-pressure situations in a calm and professional manner while maintaining a positive and energetic attitude
Bottle Server
Vinahouse Lounge and Night club
11.2024 - 09.2025
Bottle Server
Next Stop Club
06.2023 - 02.2024
Education
High School Diploma -
Thistletown Collegiate Institute
Toronto, ON06-2014
Paralegal Studies
Humber Institute of Technology And Advanced Learning
Toronto, ONSkills
- Upselling techniques
- Product knowledge
- Customer service
- POS system operations
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
Languages
Vietnamese
Professional
Certification
- Smart Serve Certified
Timeline
Bottle Server
PENTHOUSE 17
10.2025 - 12.2025
Bottle Server
Vinahouse Lounge and Night club
11.2024 - 09.2025
Bottle Server
Next Stop Club
06.2023 - 02.2024
High School Diploma -
Thistletown Collegiate Institute
Paralegal Studies
Humber Institute of Technology And Advanced Learning